Search results for query: *

The pull FTP should find all the information stored on the BCM. Did this with a customer the other week and it grabbed 18 months of call data. O_O I am not sure if it needs to be setup beforehand though. Andy

Has no one else experienced this problem before?

Hi all, I am having an issue with a BCM 450 which we are collecting data from where some inbound calls are missing segments of calls in the real time feed. Below is an example of what I am seeing. 00:00:00 UNHOLD 00:00:20 HOLD 00:00:20 TRANSFERRED -------- 09/06/12 15:15:22 LINE =...

Hi demanding, Have you tried looking at a 3rd party solution that allows you to separate the information after processing? The company I work for (Tri-Line) does this using TIM Enterprise's directory so you can create different sites/departments/groups and restrict access to being only able to...

It should be on the right hand side, below the main menu but above the list. Should be a drop-down box with a view as CSV, or something along those lines.

Hi phonedudeSr, Have you tried looking at "Call Routing"->"Route Plan Report" under the CM administration section? You can export that list to CSV and do what you want with it then. Best regards, Andy

I agree with hairlessupportmonkey. Go back to the IP Office. They are a great phone system and generally pretty easy to configure/use. Also go with hard lines if you are saying the cable round there is bad. Nothing worse than not being able to get through to your doc in an emergency because...

Hi maverick2689, There are several vendors you could try. Below are a couple: http://www.tri-line.com/avaya/ (I work for these) http://www.oak.co.uk/ If you have any questions feel free to ask. Best regards, Andy

IE9 uses a lot of different technology compared to IE8. Have you tried changing the compatibility of IE9 to 8 to see if it still works? You can check this by pressing F12, and then changing the browser mode. You could also check the compatibility settings to see if there is anything in there...

You said you had changed the phone a couple of times which is why I thought it wasn't hardware. You said you changed port also. Was the phone plugged directly into the port or via patch panels etc? If you haven't tried directly I would give that a try, which will at least prove if it is...

Hi sbryan33, I haven't seen this problem myself but is it worth deleting the phone, DN etc. from the system and starting again from scratch for that user. It could be a problem in the database that is making it react funny. You said you tried a couple of different handsets so it sounds like...

Hi Dave, Give what hairlessupportmonkey a go. It won't be too bad to change in TIM Plus either. To change from listening to active within TIM Plus change the following bits: 1. Change "Listen for connections from PBX" to "Actively connect to PBX". 2. Put the IP address of your IP Office. 3...

amriddle01 is correct. The Delta Server support was stopped by Avaya on version 6 (??) I believe. You have to change it on the Avaya manager to use a TCP socket directly from the PBX. The output is similar to what you would have seen in DS, just a few extra fields and a more verbose output...

Hi Matt, If you want to be able to see who has been picking up calls you should try and get a call logging/call account solution. There are several on the market available. Few examples of manufacturers of these systems are: Tri-Line (I admit I work for them) Oak Tiger I am sure there are...