Samsung Office Serv 7200 Trace Calls

[mattm31]

Hi

Does anyone know away of tracing which extension an external call was picked up at ?
think we have someone in the office hanging up on customers but not sure who!

Thanks

Matt

 

[AJFrancis]

Hi Matt,

If you want to be able to see who has been picking up calls you should try and get a call logging/call account solution. There are several on the market available.

Few examples of manufacturers of these systems are:
Tri-Line (I admit I work for them)
Oak
Tiger


I am sure there are others as well. Best thing is to do a google and ask around to see what you want.

If you have any questions please let me know!

Best regards,
Andy

 

[mattm31]

Thanks Andy i thought that would be the case. I'll have a look.

Matt