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New customer with the above system loaded with 1416's that needed two new phones. Have no experience with R7 Partner mode so after researching the minimum release required for their use, I sold them the 9508's instead of the 1416's anticipating eventually upgrading those as well. Once the...

Happy Saturday all! Yes IPOTS, searching through the docs it appears to be a known bug resolved in General Availability(GA)- IP Office Release 11.0.4 Service Pack 1. The customer was on an earlier R11.0.4... and just recently upgraded some of their phones to J179, so was only recently...

Hi all. If I figure out what is causing the "no ringback on hold" problem, I'll post for anyone else that might run into this issue.

Call rings in to reception group. One of the receptionists answers, puts caller on hold. Call never rings back and results in caller hanging up. Hold Timer set for 30 sec, but no matter what is set, call never rings back. Have tested this repeatedly. Previously were on 9508 sets, but were just...

Been having an issue with the J179 and Jem24 module where changing the user positions and merging the config results in jumbled buttons. It may show the required user on the Button screen, but double clicking to edit shows a completely different user sometimes duplicates as well. It's driving...

Through some digging, I have found a solution to keep the email forwarding working with gmail. You have to turn on 2-step verification under Security Settings for the gmail account you're using for your email forwarding, and have a text-capable phone # on file. Once turned on, create an App...

I was just informed of the forwarding not working today, so I suspect it's taking a while, a week in this case, for the logins to start failing. I also noticed that this issue was addressed in this thread: https://www.tek-tips.com/viewthread.cfm?qid=1814176 so sorry for the duplicate.

FYI, As of May 30, 2022 anyone who set up a gmail account to forward emails from IPO will be unable due to them discontinuing access from third party apps without two factor auth. You will see in monitor: SMTP error: "-5.7.8 Username and Password not accepted. Learn more at 535 5.7.8...

Having the same problem on R11. User mailboxes not affected. HGMB in VV shows busy but can access via *17. Any updates?

I don't understand the whole "client doesn't want to hear a ring when someone reaches the AA" thing. In the US the caller will usually hear carrier ringback while the call is being set-up before it even hits the IP Office, and that's something you have no control over. Generally that's a good...

This may sound like a dumb question, but...why do they want to do this?

Thanks for all the great insight. My only experience w/PRI has been Definity, Legend/Magix, and never fractional or w/ concerns about licenses. Digging deeper I was considering putting unused channels either in "maintenance" or OOS, but I'll run this past CC before install. Them doing it might...

Thanks TTT for the quick response. Did you mean channels 9-23 in a different group? Haven't done PRI in IP office, only SIP, and know configured channels can be greater than channel licenses. If this is the same for PRI, then this makes sense now.

Hi guys, 500V2 R9.0.4. Customer signed contract to convert 16 analog lines to DID's on a full 23 channel PRI. BUT...they only want to buy the minimal equipment needed and pay for an 8 channel license, only buying more if needed. Anyone foresee any issues with only having 8 channels licensed on...

Thanks Billxx. Yes it is an R9 in Intuity Mode. Will doing this remotely keep the existing AA and mailbox greetings and settings? Of course the docs are woefully absent of any detail concerning this and it's been many years since I've taken an IP Office course. It's a Drs. office and they have...

Don't know if this is similar or not but have a recent install with Comcast lines. Have a fax and CC machine sharing an analog port extension. Using butt set calls can be made and the fax works, but the CC machine can't phone home. Everything worked fine on Verizon. Will try changing the...

Anyone know the consequences of running a Basic mode Key(ALAW) system in NA? For some reason the system originally came up with UK English selected. Changed to US English, but noticed it said System Key(ALAW) on the status screen. Getting some intermittant embedded VM issues of not being able...

Thanks for all the replies and for confirming my suspicions. I've already removed the lines and told them the "801,02,03" option, but they're already miffed about grabbing busy lines and having to start the whole shebang. Would be nice if they could just dial "9", but then the lines would need...

Oh, and as an aside... Changing to "standard mode" does require an Essential License, correct, maybe? Having usually done Preferred or Essential from the get-go, haven't really paid attention to that. Wouldn't want to change and then lose functionality after the trial, let alone having to eat...

Tried searching the forums and found nothing on this subject, so... Ok this can't be that difficult. 2 issues. Customer with brand new R9 Basic mode after upgrade from Partner. Has analog cordless phone plugged into an analog extension port on dig/combo card and fax in the other. Does not...