Tried searching the forums and found nothing on this subject, so...
Ok this can't be that difficult. 2 issues.
Customer with brand new R9 Basic mode after upgrade from Partner. Has analog cordless phone plugged into an analog extension port on dig/combo card and fax in the other.
Does not want outside calls ringing on this phone, only intercom calls. Have tried setting lines to no ring but line ringing option is greyed out.
Next, tried setting ALS to pick intercom first. That doesn't work either. They have to go off hook, then switchhook flash to get intercom DT.
These seem like basic telephony options to me that worked on the Partner, yet somehow are borked on this system.
It seems ridiculous that an IP Office mode that's supposed to migrate existing Partner users, would drop basic Partner functionality. Or am I missing something?
Would these options be available in standard mode? If so I'd rather do it now before they get to used to the system as is.
Thanks in advance for the help.
Ok this can't be that difficult. 2 issues.
Customer with brand new R9 Basic mode after upgrade from Partner. Has analog cordless phone plugged into an analog extension port on dig/combo card and fax in the other.
Does not want outside calls ringing on this phone, only intercom calls. Have tried setting lines to no ring but line ringing option is greyed out.
Next, tried setting ALS to pick intercom first. That doesn't work either. They have to go off hook, then switchhook flash to get intercom DT.
These seem like basic telephony options to me that worked on the Partner, yet somehow are borked on this system.
It seems ridiculous that an IP Office mode that's supposed to migrate existing Partner users, would drop basic Partner functionality. Or am I missing something?
Would these options be available in standard mode? If so I'd rather do it now before they get to used to the system as is.
Thanks in advance for the help.