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Hi all, I need some help here, We faced an issue today in our OAS server and received this event in windows event manager. Just few seconds before NRM.exe service crashed. All our agents got disconnected for a minute and then everything was back to normal. Below are some events form event...

I can read in the manual, that this feature is not applicable for ip phones. So is there any workaround / alternative to this? Thanks,

Hello all, We have Aastra 7434ip phones but I can't see the option of adding an ADN. Is this feature not available for ip phones? System is MX-ONE 4.1_SP3 Any suggestions for this. Thanks in advance & Regards,

Hello all, We have Aastra 7434ip phones and whenever a call comes, the user is given two options on the phone, "Answer" or "Reject". What I am looking for, is it possible to disable or remove the "Reject" option from this phone so that the user will not be able to "Reject" any call? System is...

Just wanted to update that we replaced the TMU cards for MGW 7C and so far we haven't received any complaints from the user side. Thanks,

Thanks for replying himdp, Test shows ok. Yes, this is a remote site with 3 servers and multiple gateways. We are mostly experiencing issues only in MGW 7C and sometimes in 7B. Only these two MGW (7B,7C) belong to that site. 7A belongs to another site close by, where we never experienced any...

@himdp, please find the answers to your questions below: What version of MD110? Not exactly MD110, but I believe it was TSW SP7 Version of TSE? Currently we are on MX-ONE 4.1_SP3 ELU Board and version? Boardpos Brdid Board name Product number Rev Status Add /ind...

@Nithin, Analog as well as digital but this should not be a concern as this issue is also there when dialing internal calls. I should also mention: Our system was MD110, we upgraded to MX-ONE and this issue started. We are facing this issue only at one site. Thanks,

Hello all, I am having a problem in one of our remote site. We are receiving complaints that some people are not able to dial any number from their analogue phones. They hear the call progress tone but when they press any number there is no response, call progress tone is still there even...

Thanks himdp.

Hi, How can we change authority levels for command in MX-ONE? I was able to do it from MD110 by IOCAC but have no idea how to do this from MX-ONE. Thanks,

Good, thanks. PELPI command doesn't work in MX-ONE anymore. But there is something similar where we can transfer numbers based on their origin, internal or external. Tested and it seems to be working fine. Thanks again.

Ok, let's say I have an extension 1222 which is receiving all external/internal calls. What I am looking for is a way I can transfer or forward all incoming external calls from that extension to another extension 1333. In this way extension 1222 will only receive internal calls and any incoming...

Hello, Is it possible to forward only the external calls to a specific number? i.e. any external caller phones in and gets transferred to another internal number, while any internal call should ring on the same phone. System is MX-ONE 4.1. Thanks,

Yes sir, you are absolutely right. I can't believe I missed that. Much thanks.

I believe it's PARNUM=197,PARVAL=2 it enables CID number to be shown on the DTS display. will confirm this tomorrow.

I have a boss/secretary configuration on two phones using MNS. The issue is that secretary can hear the ringing on her phone when someone calls the boss extension but cannot see the calling number. System is MX-ONE 4.1_SP3