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Hey, I have a question about default gateways, and routing in a VLAN envrionment. Currently, we have 7 VLANs. All are 10.x.0.0/16. There is a VLAN assigned to each X subnet. Each subnet/VLAN has a default gateway of 10.x.0.1. Example: VLAN2 is assigned to 10.2.0.0/16, and has a GW of...

Oh. Duh. Its adding the number to the phone...not the phone to the number. Thanks!

I have a DN: 3700, that rings 4 other DNs simultaneously (we use it for a really generic b.s. ACD queue). There has been a request to add one more phone to the list. In ld 20, when I print out the 3700 DN, I get this: REQ: prt TYPE: dn TYPE DNB CUST DN 3700 DATE PAGE DES CUST 00 DN...

10-4. I will look into that. Thanks.

When the person who owns DN 3736, calls me, the ring is different then my default ring. If that DN calls anybody, the ring is my default ring.

There is an odd issue that I dont know how to hunt down. I know how to change the ring for incoming calls on a specific dn/tn. But, there are a few DNs that when they call out, their ring is different. The callers ring is different then the default ring on the incoming phone (if that makes...

Okay. I changed the LHK to 11. My next question is this. Is there a way to make it so the user can be 'Busy' in the ACD queue, but not bust on the DID? Thank you

I do that in ld 11, correct?

GHTROUT, It has a busy tone. KCFLHRC, and GHTROUT, I will set the LHK to 11 and see if that helps. Thank you,

Hello all, I have a 2616 set that is not acting the way I thought it would. It is part of an ACD queue, and everything there works as expected. The manager wanted this particular user to also have a DID. I have added the SCR to another key (which happens to be the third SCR on the phone) and...

I know how to manually update the Corp Dir. I have it set to automatically kick off on Monday mornings, and then I have a script to do stuff to it, and then a web page pulls it for display on the Intranet here at work. When I run it manually, the names never show in the CSV. I have looked...

I have a Nortel Option 11c (unsure of the path level) that I am in charge of. We have an ACD Queue with a number of agents assigned to it. I went to change a name of an agent (using ld95 to 'out' the name field, and then put a 'new' name field) and now that agent is removed from our...