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Thanks, it gets me started in the right direction. Im pretty sure we are good on the licensing but will start looking down the dsp path on this.

Is there any interop doc that show how to integrate a rightfax with the mitel 3300? I am working on an issue where mitel is returning 503 service unavailable on outbound t.38 faxes however inbound is working fine. I cant find any documentation to verify that I have this setup correctly When...

I found it after staying up all night testing many scenarios. The operator mailbox had the extension set to a multiline of our receptionist. After I changed this value back to 0 everything went back to operating as expected.

I am working on a 3300 Mxe running 10.0 and am running into an issue with the operator mailbox. For some reason when we log into this mailbox, we hear the Automated attendant play immediately after logging in. I tried to wait through the message to see if the options like "press P to play the...

I am running MCD 4.1 sp2 and having an issue that I am trying to find a work around for. In the past we had our users with just a multicall of their prime line. Now we switched these users to ACD and they started griping about not being able to receive direct calls while they are on a call...

The reason for questioning the response is because the COR that the route/trunks are using is both 1 which has no restrictions. I thought I had seen other issues in the past where the display of a telephone is showing call restricted and a fast busy tone is heard for COR issues. My intention...

To me it seems like I wouldnt get the phone company intercept if it was hitting the COR. I feel like I would just get a fast busy if that's the case.

Hi we have a 3300 cx that is running 4.0 sp1. I have setup a speedcall to ring this users cell when you call the DID. When I dial it from the outside it does not go through unless I set the "Overrides toll control" setting to Yes. If not, I get a phone company intercept message.

I corrected those settings as well as removed a second default static route and I think I am making some headway but still running into this when I try to ping across from site_A's internal to site_B's internal address I am seeing this: 4 Mar 06 2012 09:35:45 113019 Group = 5.81.57.190...

thanks for the info, I changed all the relevant ip's to random numbers to hide the addresses. Ill try the management addition you stated and see what that does.

I have been trying many different ways to get this to work but have been unable to. After 8 hours I literally have a headache and have to step away for a minute. I just realized I needed to ping between the tunnels to bring it up but still am unable to. Can anyone take a look and tell me where...

Hi, I was wondering the answer to a "best practices" question that has been bothering me for a while. When setting up a site to site tunnel between 2 device. Lets say site A's external address is 1.1.1.1/25 and site B's external address is 2.2.2.2/25. Should you always map the tunnel to the...

Thanks Engvoip....I checked the notification area and this is what caused it. I made this setting look like the other users and it cleared up.

emdedded, I think I figured out the issue here. The calls were very long and exchange was rejecting the messages. I just was not getting good intel back on the normal vmail to email messages to gauge this originally

More specifically is there any reason why voicemail to email for a record-a-call would not work on an external teleworker phone? Is tehre a limitation that I am missing? All internal users on my 3300 are receiving voicemail to email. this one teleworker users is not.

I just double checked and CFNA timer is 15 and recall timer is 17 which looks correct to me. I think im going to chalk this one up to a one off issue.

Well I think it is from more than cell phones. I ended up calling from a landline and it happened from there as well. I tried to use an internal phone and dialed into the AA and could not reproduce the issue. I was thinking it could be dsp related so I was going to run over there and make a few...

Hi, We are running mcd ver 4.2 and recently had a user who had their mailbox start to fill up with messages from the voicemail system. When you listen to them, they are just the voicemail operator saying "please enter your passcode". This continued until a reboot. I am looking through the logs...

Oh gotcha, I assumed that by "Hi, I need to re-install my Mitel 3300 CXI ii (bought used) system from scratch." he meant that he bought replacement hardware to replace a filed system that he already had. I did not realize the context was that the system was originally bought used. In that...

Wait, I was always under the assumption that you can simply take the ibutton out of the old system and move it into the new system. The ibutton is what has the hardware ID on it. I remember a long time ago when I called mitel...I asked them to transfer the licenses of a customer system to...