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Can I replace a CX controller with a CXi controller without doing anything special? A customers CX is failing and we cant get a new one from Mitel as it is discontinued, we have a couple CXi's in stock though.

OK, that's what I thought. Maybe there is another solution to my problem then. Customer has around 300 IP phones at 9 different sites, sometimes people dial 911 by accident and hang up. The PSAP calls back and, in order to determine who called, IT is using SMDR records to find out. The problem...

When an ACD agent makes an outgoing call, the SMDR record shows the agent ID instead of the actual extension number. Is it possible to change this?

I have a customer with a SX-200ICP. The system is set up with direct trunk keys for the LS line on one phone. The customer would like an analog phone to also ring for incoming calls. Is this even possible, or do I need to remove the DTS keys and make the calls ring to a ring group.

I have several SX200ICP's that I an adding ARS entry's for IP trunking. When I try to add a leading digit of 3 the system says it is already assigned. I can add 30, 31, 33, 34, 35, 36, 37, 38, and 39 as leading digits but not 3 or 32 or 328. if I break it down further I can add 3280 through 3289...

I have a customer with a 3300 and the phones are all ending their DID on outgoing calls. Is there a way that I can suppress sending the CPN on a per call basis?

Found the answer somewhere else. It is a bug in 6.0 PR1. Fixed in SP1. Workaround is to go to call coverage services form and enter the VM pilot in the Voicemail tab.

customer has two phones that have a message waiting key on them for another extension. when there is a message left there they lift the handset and press the key to log into the other mailbox. since I have upgraded them to MCD 6 this no longer works. If they press the button with the phone on...

Can I register a SIP extension to more than one place at a time? I have a conference phone that registers the same extension 3 times and can make 3 independent calls at the same time, but it will only let me use one extension. When I make my first call it works, then I go to make another call...

Do you mean the external visual VM form? There is no External VM form. External visual VM form is populated and Visual VM works on both systems

I have 2 3300's in a cluster with a centralized nupoint voicemail. Record a call works fine on the system that the nupoint is registered with but it wont work on the other system. I created a new record HG and put the same vmail ports in it that are in the record HG on the first system but still...

is there no embedded DHCP server in the Mitel 5000? I have a customer using the DHCP server built into their router and it doesn't allow custom DHCP options. I really don't want to program each phone individually. any suggestions? should I tell them to upgrade the router? if so what is a good...

How can I make it so that when a secondary extension key is ringing on a phone, the call will be answered when the handset is lifted instead of the user needing to press the button to answer it?

I want to set up a mailbox that has notification on several phones on a key on their phone. Is this possible, if so, how?

Thanks NTEDave. thats exactaly what it was. Changed from using overflow to using recall and it works properly now. THANKS!

How can I set up a phone to delay ring on an incomming call? Customer wants it to ring twice on the reception phone, then continuse to ring on the reception phone as well as one other phone for two rings, then overflow to voicemail. I set it up so that incomming calls ring to a hunt group with...