Mitel 5000 delay ring

[Bellpatrick]

How can I set up a phone to delay ring on an incomming call? Customer wants it to ring twice on the reception phone, then continuse to ring on the reception phone as well as one other phone for two rings, then overflow to voicemail. I set it up so that incomming calls ring to a hunt group with just reception in it, then overflows to another hunt group with an ext list containing reception and the other phone, this hunt group overflows to voicemail. It works, but when the second phone answers a call, it continuse to ring on the reception phone. If the reception phone is answered after the second phone has alredy answered it, it will steal the call from the second phone. ??? help please

 

[whirlwind5uk]

Could you use System Forwarding Paths? Setup a forwarding path from the reception phone to a hunt group with the reception phone in and the other extensions, and then as the second forwarding point set the next one to VM?

No idea if it'll work exactly how you want and not in the office to play with our lab 5000 to check it.

 

[NTEDave]

In the first Hunt Group you need to set the second Hunt Group as the Recall destination, not the Overflow destination. The Overflow description is highly misleading!

You could also just use the one hunt group and set the Reception as the first member and the Extn List containing both phones as the second member, then onwards to VM.

 

[Bellpatrick]

Thanks NTEDave. thats exactaly what it was. Changed from using overflow to using recall and it works properly now.

THANKS!