Message waiting indication

[Bellpatrick]

customer has two phones that have a message waiting key on them for another extension. when there is a message left there they lift the handset and press the key to log into the other mailbox. since I have upgraded them to MCD 6 this no longer works. If they press the button with the phone on hook, it works, then they can lift the handset. if they lift the handset first, then press the key, they get a busy tone and "NOT ALLOWED" is displayed. Is this something in COS? what am I missing?

 

[kwbMitel]

Interesting,

I too observed this on a system that I recently upgraded to Rel 6.0.

It was not a system that I normally support so I just left it alone rather than spend the time to troubleshoot.

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What's most important is that you realise ... There is no spoon.

 

[Bellpatrick]

Found the answer somewhere else. It is a bug in 6.0 PR1. Fixed in SP1. Workaround is to go to call coverage services form and enter the VM pilot in the Voicemail tab.