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No. Dallas, TX. Thanks

I think the IT guys have an issue with MFA on the Office 365. They said they turned it off but sill not authenticating. The TVA is sending based on the trace. Thanks, Chaz

Is there a way to test that the TVA is sending emails for the VM to email feature ? IT guys made a change and the service quit working. Wanted to prove to them the TVA's smtp service is working properly. Thanks, Chaz

Thanks. I will give that try.

Morning, Is there a way to disable the private message option? Customers is saying that when the VMs are sent to a shared email box for the Nurses, it is not there once it is marked as private. It is only at the phone. I believe that private VMs are not forwarded. Thanks, Chaz

Awesome. That worked great. Thanks Chaz

Is there a way to change the ringtone on the ICD groups? They have 6 analog trunks. Or, can we change it per station on a CO line call? Thanks, Chaz

Perfect. i will test it out. We were adding a mailbox for the group, and that may have been causing us more headache. Looks like we can fwd to a mailbox, and fwd off premise all on the PBX side vs programmign in the UM. Chaz

Ok. Looking for the intercept in group settings. Not seeign it.

Thanks. I got the group fwd out working for the night time. That works great. Just need to have the group containing multiple members terminate to a single mailbox after the ring cycle.

We have a customer with PRI that needs a a few changes to 2 DID's "Ok, so main number (and I guess all lines in the phone system except the one above): • from 7 am – 8 am will ring to extension 105 (Joe), if that extension does not pick up, can it go back to general mailbox? • From 8am – 5pm –...

They are getting second dial tone when dialing 1 plus 800 numbers, or just 800. Internal at the HQ is fine, just the new remotes 9611Gs are having an issue. Making local calls is working good. Thanks Chaz

Our customer has one of these from the cloud company he cancelled. I thought I would ask if anyone has experience getting it to work on a 9.1 IP Office. He has a 3rd party IP license, but I don't want to make promises on getting that phone up. Phone says it is not registered. I am using a Dev...

Thanks OBT. nothing we do adds the CLIP or CNIP item in the trace. Panasonic will have to tell us what the issue is. Chaz

CNIP is on in SUPP service. Still not showing name. Maybe AT&T is not sending it. Although the customer stated they were getting name CO->PBX No.29 Port:1 (elapsed time from LPR reset) 17/09/24 06:43:51 L2: I SAPI:0 TEI:0...

I bet I need to reboot after the change. Here is the trace CO->PBX No.33 Port:1 (elapsed time from LPR reset) 17/09/24 06:26:58 L2: I SAPI:0 TEI:0 L3: SETUP crn:0426 (O)...

No. This is name coming from the carrier. The NS 700 is not providing the name, just number on an inbound call Thanks,

We are not getting name, only number on the new NS 700. This is a PRI site that we cutover from a Comdial system this week. Here is a trace I captured this AM Thanks, Chaz CO->PBX No.9 Port:1 (elapsed time from LPR reset) 17/09/23 06:49:57 L2: I...

Thanks. While waiting for someone to come in and make test calls, I set a phone up to forward out. Same busy result when calling the DID ********** Warning: Missed 1 packet(s) Total late 0 packet(s) ********** 35664279mS ISDNL2Tx: v=10 peb=10 0000 02 01 01 04...

The carrier claims they are not getting digits from the PBX on an outbound call. Site is getting busy signals after a 5 second or so pause after dialing. Inbound is fine. Our test number today is 972-625-1100. We think the call is going out, but the carrier replies and cutoffs off the 1st 6...