NS 700 Ring Modes

[chazrc]

We have a customer with PRI that needs a a few changes to 2 DID's

"Ok, so main number (and I guess all lines in the phone system except the one above):
• from 7 am – 8 am will ring to extension 105 (Joe), if that extension does not pick up, can it go back to general mailbox?
• From 8am – 5pm – rings just like it is right now
• From 5pm – 6pm – rings to 150 (Allen), if that extension does not pick up, can it go back to general mailbox?
• From 6pm – 7am, and weekends, and holidays – goes to general mailbox, just like it does now


For second number: 972 516-XXXX:
• from 7 am – 8 am will ring to extension 105 (Joe), if that extension does not pick up, can it go back to general mailbox?
• From 8am – 5pm – rings just like it is right now
• From 5pm – 6pm – rings to 150 (Allen), if that extension does not pick up, can it go back to general mailbox?
• From 6pm – 7am, and weekends, and holidays – forwards to our after hours service number – 972-XXX-XXXX"


My thinking is do this with modes or hunt groups. Any ideas to get started?

Thanks,

Chaz

 

[ctamir]

you can make tenants and make weektable with the modes day night lunch break

thanks

 

[obtsystems]

Because the times they change modes are the same you won’t need tenants, you point the second number to a different group, then tn the ddi table you put the difference destinations in dat, night, lunch and break

You can put the one to forward out to a group that has call forwarding on to the external number

 

[chazrc]

Thanks. I got the group fwd out working for the night time. That works great. Just need to have the group containing multiple members terminate to a single mailbox after the ring cycle.

 

[ctamir]

you have to make intercept from the ring group to the mailbox

 

[chazrc]

Ok. Looking for the intercept in group settings. Not seeign it.

 

[ctamir]

SORRY IN GROUP ITS CALL OVERFLOW

 

[chazrc]

Perfect. i will test it out. We were adding a mailbox for the group, and that may have been causing us more headache. Looks like we can fwd to a mailbox, and fwd off premise all on the PBX side vs programmign in the UM.

Chaz