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If I understand you correctly, you want to send certain items to a receipt printer. You can create a printer group which includes that printer, and assign that printer group to the specific items. Is this what you're asking?

By the way, the way your post reads, it was NOT a preauth. Just running a credit card to hold the tab, right?

This was only 6 days ago so you will still have time to run the card. The caveat here is that you have permissions to view the full card number AND that you don't have DELTRACK or CLEANPAN running in that time period. - Login to AM - Go to Reports - Audits - Select the date of the transaction...

Gotcha. Well, you certainly are the getter of documents. Thanks for sharing!

It's called IberSpy.

Why is switching to cable going to sever the file server from the terminals? The only thing that should happen, as long as your reseller did it right, is that you will process credit offline. This is called "spooling" which should happen automatically. Best practice...turn POS processing off...

Thanks, Coorsman. This will definitely get me through the first phase of planning. Have you converted any sites or has it been mostly new implementations? Any pitfalls I should be aware of before doing an import?

Hello all, Does anyone have a best practices document they'd be willing to share? Currently, our sites are on CDM and we are looking to begin implementing this. As far as the reseller helping or taking on the implementation, they seem to be underwater. Thanks.

I think you are using RAL. If you are, your password has changed. I would try removing RAL from the file server if this is the case and from the other terminals. Control Panel / Support Ready Tools. After that, make sure you have an admin user on your all terminals with the same pw as well as...

Find the printers that are "down" (Maintenance > Hardware > Printers). You can either delete them or keep them in your database but set the terminal field to none. Aloha is looking for the printer. When it doesn't find the printer, it looks for the terminal that drives the printer. Then, if...

Linkpoint...they are not bugs. They are undocumented features :) CFC is just a shell. What version of 6.7 are you using? I'll check the bulletins for you.

Whatever terminal you installed the OPOS drivers on, that's the terminal you need to add in printers (where you declared it as NONE). In the OPOS interface on the terminal, you would have IP'd the printer (the IP address you assigned in the printer interface on your pc) and given the printer a...

Just an update. I have had my suspicions about AVG and am in the process of confirming them. After attempting to MAKE it work through severely in-depth networking solutions, I have removed it from a few of our sites and installed Security Essentials. These particular sites are no longer...

If you flag the promo as active and set a position for it, it will show up in the promo screen accessible at the top right of the tender screen. Don't flag it for manager and your servers will be able to use it. You cannot place it on the submenu panels.

We ARE using AVG but included all Aloha and Radiant folders in the exceptions list. Is there an issue with this av? I am having issues in other areas concerning AVG (RFS, specifically) and have been searching for a better solution. Do you know specific known conflicts? Thanks for the tip on...

Terminals are XPe and I use two images for the file server: XP Pro, SP3 and Win 7 Pro. Aloha versions are both 6.5 and 6.7, several release points trying to address this. I DO know that I started seeing this in the later versions of 6.4 but I'm almost positive that it's related to the file...

I have several sites where terminals will suddenly lose the file server. Here's the set up and what I have checked: - 2 nics, WAN and LAN - on LAN (Aloha, LANA 0), Netbios over TCP/IP is explicitly enabled in the WINS tab of the nic properties - H-node defined in the registry - Not using...

If you log into Aloha, go to Help on the navigation, you can click on AlohaPOS Help which will take you to the online manual. This is the same manual you would get from a reseller.

What's the platform?

Unfortunately, neither Radiant nor resellers are responsible. It is the owner who is responsible for maintaining their own data security. The only thing Radiant or resellers can do is ensure that they are using PA-DSS compliant software. Radiant and resellers can advise and consult but cannot...