Desperate!!! Need to find a preauth number in aloha....

[jdingle100]

A customer started a tab with a credit card. The waitress needed to combine two tabs and inadvertently lost the original tabs credit card. Well that was the tab that the $200 bill was to be settled to!! Is there any way to pull that original card number from Aloha? Any help would be awesome!!!

 

[TobeThor]

Post your version #. I'm sure that will influence responses.

 

[kposnet]

This was only 6 days ago so you will still have time to run the card. The caveat here is that you have permissions to view the full card number AND that you don't have DELTRACK or CLEANPAN running in that time period.

- Login to AM
- Go to Reports
- Audits
- Select the date of the transaction
- At the top left, choose Noncash Payments
- At the right, there will be a list box of your employees. Select your employee.
- If you know around what time it was, you can enter a range at the very top left (FROM / TO) in military time.
- Click View
- Look for DELETED Payments and cross reference to your guest check.
- If you see XXXXXX, you don't have permission.

 

[kposnet]

By the way, the way your post reads, it was NOT a preauth. Just running a credit card to hold the tab, right?