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LHK is 4 on the set I'm working on (most are 3), LPK is not configured on our sets. Key 0 is ACD, and typically Key 3 is the agent's private DN.

That's it, thanks SherWat - I routed myself a skillset call and the timer started normally. Glad to get it sorted out.

We're on 0625C8Q. I was thinking maybe the call timer needs to be added to the display in some manner? But there's nothing in display settings (preferences) or any options on the phone or TN that I can find to configure that.

The feature is definitely enabled on the set (In telephone options), however it doesn't seem to actually display the duration of the active call. No change at all actually when I enabled it. I'm curious if there's a supporting CLS that I may not have enabled. With 'Call Timer' ON, the truncated...

I've had a request from an agent to enable this feature - per the documentation I can find, it should show up on any call, and show the duration of the current call. Anything I can find on it seems to just say enable the feature on the set (from the 1140e user guide). I've enabled the feature...

I could try setting up zone based dialing (though I haven't tried it before). I have a SIP trunk set up between Loc1 and Loc2 - presumably I'd use that to route the calls over to the other location? | | Access Code Behaviour...

@KCFLHRC That's what I initially thought, but Loc3 is working (registered to Loc1, PSTN calls out of Loc3), and is not set up for Zone based dialing.

Hey folks, I'm running into an issue with a new configuration I'm doing. I have several 1120/1140 phones that are registered to location 1, but need to make their local calls out of location 2. There's a separate PBX in location 2 that has PRIs already working for local phones to call out, and...

For anyone else who runs into a similar issue, I managed to fix it. There is a second MIRAN card that is not configured for our IP network, so I was not aware it existed. I did a PRT MUS in LD 11, and found the other TN on a separate card. I then did a DISU and ENLU on that TN, and it seems...

AACQ just means acquired. For a CDN, it means that Callpilot can pick up calls that are forwarded to that number. AACQ is not pre-configured, it's picked up afterwards when the CDN is actually acquired by Callpilot. I usually use a night callforwarded ACD queue for Callpilot treatments, so I'm...

Hey folks, Last night I FTPd a new hold music file to my MIRAN card (1.4mb, 8k ulaw mono), and updated my calendar entries (modified the existing assignments). For some reason when I test the changes, the old hold music is still playing. I tried disc/enlcing the MIRAN card, but it's still...

I would expect that most 11xe phones are using DHCP; unless you have a DHCP server that is giving out the correct IP settings to connect to your CS1000, it's not going to work. You'll need to manually set the IPs on the phones (or set up a DHCP server to provision them).

Unfortunately tried most of these already (figured maybe some memory had an old value that just didn't get removed when I outed the TN?). Tried them again, still no luck. DN 5556789 <--- this is what's currently configured on key 03 TYPE SL1 TN 004 0 10 09 V KEY 03 H MARP DES ADMIN...

I'm almost sure this must be a bug in the code, I have a ticket open with our telco, but maybe someone has seen this before.. 1 -> I had a SCR DN assigned to a TN, let's say 5551234 assigned to 4 0 8 1 2 -> I outed the TN, as it was supposed to be taken out of service. Someone then lets me know...

Thanks for the response. The issue with getting the agents to procedurally go ready/not ready, is that as soon as they go ready, they may be routed a call (even if it's just for a second). Is there a way to delay routing a call to an agent for a few seconds after they go ready? Thanks!

I recently configured some not ready activity codes to be used with our agents for both real time and historical reporting, I'm running into some frustrating limitations, is there something I am missing, or is it not easy to get this data? - I can run a report to find out how long each reason...

Awesome, thanks!

In this case though, the called party would be the agent? The codes themselves are pretty straightforward, I just want to make sure that I am interpreting them correctly.

I'm trying to track down the source of some short calls (seconds long), and the only way that I know of to do this is via a call by call report. I've found some of the calls in question, and they all seem to be released with the code 'DISC SRC: CLD PRTY'. I've also seen SYS, and CLNG PRTY for...

I'm trying to determine the cause of this error, not having any luck. Our environment is using CC7, and it's transferring to Callpilot with a GIVE IVR *ivr number* WITH TREATMENT #### - the treatment number corresponds to an SDN configured on the Callpilot server that is associated with a menu...