Unable to get 'Call Timer' feature working on 1140e set

[apridham]

I've had a request from an agent to enable this feature - per the documentation I can find, it should show up on any call, and show the duration of the current call. Anything I can find on it seems to just say enable the feature on the set (from the 1140e user guide).

I've enabled the feature on my phone for testing (Telephone options -> Call timer -> Call timer: On), but it still doesn't seem to be showing. I checked all CLS on the TN for anything that might indicate an allow/deny for a call timer, and I have found nothing.

I'm sure there's a really easy answer to this, but I am just missing it. Does anyone use this feature that could clarify what is required to set it up?

 

[Firebird Scrambler]

I've found this report below.

You can check to see if the 'Call Timer' is on by following:-

On the phone, on the left hand side press the 2nd button down to get 'Telephone Options' and then press select.
Then move down using the down key to get to 'Call Timer' and then press select to view the setting.

With 'Call Timer' ON, the truncated output is given.
With 'Call Timer' OFF, the full long name is given on one line.


Firebird Scrambler
Nortel and Avaya Meridian 1 / Succession and BCM / Norstar Programmer

Very advance high level knowledge on the Linux BCM phone system.

Website

http://somertel.myfreesites.net

 

[apridham]

The feature is definitely enabled on the set (In telephone options), however it doesn't seem to actually display the duration of the active call. No change at all actually when I enabled it. I'm curious if there's a supporting CLS that I may not have enabled.

With 'Call Timer' ON, the truncated output is given.
With 'Call Timer' OFF, the full long name is given on one line.

This seems strange, I would expect it to display nothing if the timer was disabled, maybe I am misunderstanding this feature.

The 1140e user guide literally just says 'this is how you enable the feature (procedure you noted above)' and 'this feature measures how long you are on each call'.

 

[Firebird Scrambler]

What firmware does the 1140 have as I found a report relating to the 1120 phones below.

On an 1120E (F/W 0624C6N) Call Timer increments during a call but it does not remain on the display at the end of a call.

Issue corrected in UNIStim Firmware Release 3.3 F/W 0624C6R.




Firebird Scrambler
Nortel and Avaya Meridian 1 / Succession and BCM / Norstar Programmer

Very advance high level knowledge on the Linux BCM phone system.

Website

http://somertel.myfreesites.net

 

[apridham]

We're on 0625C8Q.

I was thinking maybe the call timer needs to be added to the display in some manner? But there's nothing in display settings (preferences) or any options on the phone or TN that I can find to configure that.

 

[SherWat]

I think the call time feature is only available for Key 00.

 

[apridham]

That's it, thanks SherWat - I routed myself a skillset call and the timer started normally. Glad to get it sorted out.

 

[KCFLHRC]

Seems odd that the call timer would only work from Key 0. What do you have the LPK and LHK set to?

 

[apridham]

LHK is 4 on the set I'm working on (most are 3), LPK is not configured on our sets.

Key 0 is ACD, and typically Key 3 is the agent's private DN.