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Their MSL Server which lives on VLAN 10. They want to use their Win 2008 AD server though going forward, however that is a different project they have planned.

A customer mentioned that they would want another 3 MCD systems for some more users they have planned. Currently they have one DHCP server with option 125 pointing to their primary MCD system facilitating their current users with 6 voice VLANs for phones. They use HP switches with IP helpers...

Has anyone linked a mitel MCD system to an Avaya platform via IP [different sites in different parts of the country]. No IP Trunking / SIP Trunking? Any guides?

Your CCM server does not know where to assign the new agents in SQL, hence a sync is needed. Have any logins been changed on your 3300? CCM needs an application login. Again, need to look at those logs.

You need to check your enterprise log file in the logs folder in CCM on the server for relevant info after your sync. As already stated there are many things that could go wrong. Your running old SW, do you not have SW Assurance? Your support will be limited without it.

double post! Kwb - implementing N+1 on a critical service is industry standard.

Its concerning that Mitel do not invest in its own business continuity/DR plans. Especially since so many systems [especially in MCD 5.0] are reliant on a regular sync to it.

Its concerning that Mitel do not invest in its own business continuity/DR plans. Especially since so many systems [especially in MCD 5.0] are reliant on a regular sync to it.

Sorry I should have been clearer. CCM version 5.8, MCD SDS 4.2. Does the conversion on the Mitel MCD system affect the CCM database in anyway? i.e. the Yoursite database, employee, agents, etc …. Also Historical statistics, etc? Or once completed and the Telephone System synchronisation has...

If this is done for say ... 200 agents will CCM databases be intact? i.e. agents/employee information in YS, also historical statistical data, etc? Gracias

To confirm .... on MCD 4.2/MCD 5.0 - can you make a phone which is used by Hot Desk Users to login on an 'IP Device Only' so that it doesnt use up a User License but still be able to failover to the secondary controller? Gracias

Yes this is for embedded only not NuPoint. The customer does not have Networked VM for its MXe Server currently but they do have this enabled for its trunk gateway. They currently use VM with no issues at current. Would they need to purchase networked VM to unlock Visual VM in this deployment?

Is there a way of getting Visual Voicemail working on a User gateway / trunk gateway with embedded VM? Scenario of customer: MXE II = TDM trunk gateway with embedded VM. MXE Server = User gateway for devices and users. They use the MXE II for voicemail. However Visual VM does not work. There...

The manageress testing this did not have an ACD call active when testing for us!

You could have multiple NGNs hitting one DDI so the call logging report might not be accurate. I would setup cloud based MI with the company who manages the NGNs, or look at the monthly bill.

All fixed - many thank you

Ive tried this on a 5340 [does nto say that this is NOT supported] and I dont get the options for Request Help when scrolling through the superkey options. Slient Monitor Accept is activate in the COS for the agent phone.

We have a client who wants to be able to do the following: ACD agent handles a call but needs to request help from a manager to take over to call. Instead of manually calling over a manager and passing a headset over, they want to be able to use the system and get the manager to enter the...

Has anyone used this in a live environment? Feedback for functionality? How easy is it to enable? Anyone post me some links to websites that use it? Gracias

How are your digital links presented? This could be an NTE issue, Ive experienced this depending on the kit that the network provider has terminated the lines on. Trunk side recording would be the best piece of kit to prove either way, or even an ISD30 tester where you tap into the NTE.