wallymitel
MIS
I removed one agent and added two more in the 3300 ICP. They are showing up correctly in the "Time-Agent by State" display, but not in the "Queue Now" display when you drill down. Did I miss a step somewhere? How do you determine who is in the groups? They are configured in the ACD Skillsets on the 3300. I am getting a 3300ICP Sync error saying it "Cannot perform synchronization, no media servers loaded". Not sure if it is related. Thanks in advance!