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Yes, I am looking for the end user to see her own extension as the caller ID so she knows how to answer her cell. It's her personal cell so she wants to be able to distinguish work calls from personal. She certainly doesn't want to answer the CEO's call without the proper greeting. Again...

It's been a while since I have used the EC500. I got it all set up properly. The problem is, the user wants to know it's coming from her desk so she knows how to answer the phone. Currently, it displays the incoming caller ID of the party calling. Is there a way to display just the extension...

The stop and restart has been completed with no resolution to the lights. In fact, an entire system reboot didn't do the trick either.

I have verified that these are 5600 series sets so I'm not sure if the display message would still apply???

I have a client that utilizes hunt groups and vmail boxes for those groups. We are having an issue where the lights are stuck in the current position, whether it be on or off. I've verified that they have the proper source codes and when you look at System Status all the messages for both...

Yes, I know. And I would have done it that way too. It's just that those extensions are tied to the department and they wanted to keep them that way. So frustrating.

I have a site on IP Office 8.1 with VMPro. The onsite admin need to change the names on two extensions. When she did, the voicemail boxes did not follow. So if you dial John at x1234 and he doesn't answer it goes to John's old extension at x4321. How can I fix this?

The calls go straight to vmail box without ever ringing the phone. All lines are assigned. Vm ports are in 7 and rings set to 3. Is there a way to delete the other AA's to get this working?

The selector codes were the first thing I checked. They are all set to direct ext transfer. I'm at a loss!

Well, its a partner mail VS release 5. I've gone through pretty much all the programming codes and nothing changes. It seems like the call never leaves the vmail card once you dial an extension from the AA. Its getting very frustrating.

I have a Partner system that lost power for 2 days. We reprogrammed the AA and all the mailboxes. However, when you try to transfer to an extension from the AA, it never rings the phone. It just delivers it straight to voicemail. How can I fix this?

OK now since I have been strictly an Avaya girl for so long I'm not sure how to do this. I'm assuming there should be some removable media to be reloaded? Is there a specific procedure for this? Thanks so much.

I have an Inter Tel phone system in one of my buildings. That building had a power outage on Sunday and now the phones will not work. I rebooted the system and even reset the processor board to no avail. I did notice a DB error light on the processor board but other than that, all lights are...

I have a user that just recently discovered that her voicemail is not allowing people to leave messages. Instead, it says she is unavailable and press *8 to transfer or for assistance press 0. How can I fix this?

There is no DND button so how would I do that?

I have a merlin phone that is going straight to voicemail. I'm sure there is a feature code somewhere that can cancel this but I cannot locate it anywhere. Can anyone help?

Thank you. Now, if I might be so bold as to ask - How do you reset the SPID's on these phones? I'm so used to PRI's and caller ID - I never had to worry about this before. Thank you SO much for your help!!!!

I am having a rough go with an ISDN avaya phone. All of a sudden when users go to dial out, a message says "voice calls restricted." This is the only way they can see call logs as there is no caller ID. Any ideas?