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Done that before, but none of the hunt groups were showing programmed with any extensions, that's why it's confusing to where they assignment might be, now I'm thinking might it might be linked to extension as "allworxguy" mentioned.

We still want to have multiple extensions ring, but just need to take out 1 extension we don't need, how can we do the edit for this?

Hi..exsmogger, seems that could be a possibility, but when I use F982 will it show me the extensions assigned or a hunt group and the changes can made right there or do I need to actually go into the hunt group programming and make changes there? Thanks.

Hi Guys...On a modular ICS with a Call pilot when the AA is turned on and caller call in and selects "0" multiple phones will rings, where can the changes be made to take out an extension from this group so that extension doesn't ring anymore...Thanks in advance.

Seems like the COS number needs to be changed to allow redirect, I will give that a shot...Thanks guys..

Hi All...I am having an issues with forwarding mailbox 100 to a an extension that already has a mailbox assigned to it(i.e mailbox 100 to ext 223)...have already looked into the FAQ's and follolwed the steps on doing so, but when Logged into mailbox 100 and I press 6, get an error message Not...

I had tried to contact Dees on Friday, but there working hours are only Monday to Thursday, while I'm here sometimes working on a weekend, lol. Thanks Curly and BOb for your detailed comments.. should be able to get it going, and will need to give supervisor access to the sets that need...

Bob, you seem to have the right idea on the functionality of the Dees (dialing intercom 7, did acces a trunk) but the programming seems to be the confusing part, and Dees seems to have done a fine job on not providing any instructions on this.

The CICS is toast, so that's not going to help...I'm not sure how intercom 7 was programmed, maybe that's required from the Dees side for access..when you punch in your COS password, and then intercom 7, seems at that point the Dees is coming into play, and when you type in the combination i.e...

Your right about the instructions, none on the programming Side...the dees is acting as a sniffer device, the Co lines also get jumped to a bix for the dees, and I'm guessing The PBX system is only allowing it access when Inercom 7, and the line code is entered..also there are two pools for...

Hi..Curly, a bit more info on this, the CM-10 was working with a CICS system before, and now it's on a MICS..Can you please expand a bit more on how I would be able to setup the route for this, Thanks.

Hi..do we have no takers for this one?

Hi..anyone farmiliar with a Dees CM-10 call monitor programming, on a Mics 7.1 system. The CM-10 is connected to the system, but when you try to call monitor a line, by entering a COS password, then intercom 7, and then the number for the line i.e 11, I get a message Invalid number...there is no...

Hi.Curly AA is not being used in daytime as Recp is answering calls manually, night time AA is on.. Should have mentioned this before it's a MIcs 7.1, shouldn't be any problem for what needs to be done. Will try it out, and let you know if any issues...Thanks again guys for all the help, much...

Thx for the detailed info Multimedium, should be able to get it going, the Hunt groups seems like a better option. Curly..."It" was being referred to a set you would be dailing from.

I was able to change an unused DN to 555, and have a phone ring on it...however stil have to connect the louder ringer on the Aux output and see if it will ring, when 555 is dialed (Aux ringer set to Y), don't know if we will still need to punch down something on the DN side? otherwise it says...

Hi..Curly, thanks for your reply, clarifies a lot, just a bit confused on the service night mode and addding the phantom DN, if you can please explain a bit more on this, Appreciate it.

Hi All...need to setup a Boss loud ringer with is a Mics system. The purpose for this, is to have a few selected indviduals that call the office afterhours, be able to dial a virtual extension # i.e 555 which would ring on the boss loud ringer, and at that time the call be intercepted by...

Hi..Exmogger, The system rightnow as is setup the AA kicks in after business hr's, so let's say if a call comes in after hr's and they dial extension 224, and that extension is forwarded to VM then the VM should kick in right away, even if the VM is set to 5 or more rings right. As you can't...

Thanks for your feedback. They don't want the AA to pickup at anytime during business hrs. I set the VM to pick up after 6 rings,that give them enoiugh time as somenone always picks up before the first couple rings.