Modular ICS & Callpilot when AA in service calls comes in "0" is pressed mutiple phone

[AyaaNort]

Hi Guys...On a modular ICS with a Call pilot when the AA is turned on and caller call in and selects
"0" multiple phones will rings, where can the changes be made to take out an extension from this group so that extension doesn't ring
anymore...Thanks in advance.

 

[exsmogger]

Maybe a hunt group has been assigned as the attendant extension. Check under F982 to see which extension is assigned. Change as needed.

Brian Cox
Georgia Telephone

http://Georgia-Telephone.com

http://www.linkedin.com/in/briancox1952

 

[allworxguy]

Or there are ANS DN's of the reception phone on extensions

Marv ccna

http://www.telemarv.ca

Sales, Installation & Service for Norstar, BCM, Samsung & Allworx Serving Ottawa and Eastern Ontario since 1990

 

[AyaaNort]

Hi..exsmogger, seems that could be a possibility, but when I use F982 will it show me the extensions assigned or a hunt group and the changes can made right there or do I need to actually go into the hunt group programming and make changes there? Thanks.

 

[exsmogger]

F982 will only show which extension is assigned as the attendant. It would be easiest to just change the attendant in F982 to the extension you want to be the dial 0 extension, assuming this is where the problem lies.

Brian Cox
Georgia Telephone

http://Georgia-Telephone.com

http://www.linkedin.com/in/briancox1952

 

[AyaaNort]

We still want to have multiple extensions ring, but just need to take out 1 extension we don't need, how can we do the edit for this?

 

[exsmogger]

Look in F**CONFIG. You'll find hunt groups under System Programming.

Brian Cox
Georgia Telephone

http://Georgia-Telephone.com

http://www.linkedin.com/in/briancox1952

 

[AyaaNort]

Done that before, but none of the hunt groups were showing programmed with any extensions, that's why it's confusing to where they assignment might be, now I'm thinking might it might be linked to extension as "allworxguy" mentioned.

 

[exsmogger]

Look under Terminals & Sets, Line Assignment to see if an Answer DN for the attendant is assigned to the set you don't want to ring.

Brian Cox
Georgia Telephone

http://Georgia-Telephone.com

http://www.linkedin.com/in/briancox1952