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  1. zccucb

    Clear voicemail messages on NEC 2000 IVS

    Are you running the Mailbox Summary Report? If so, there is actually nothing wrong with the mailbox itself but just the database containing the reporting information. You can call in to their support group and they will clear the incorrect info for you in the database. They don't advise doing...
  2. zccucb

    Zeacom date and time announcement

    Definitely a setting on the UCB. It is a per mailbox setting. Please see attached screenshot. http://www.mediafire.com/?i676acart3stf69
  3. zccucb

    Agent Being auto-logged out randomly

    Thanks for that. Looked at the call examples and saw that agent 1133 keeps missing the queue call - thus the auto log out. They have to understand that they have to answer the call within 15 seconds - if they miss it the call goes back to the queue and the agent is auto logged out. There...
  4. zccucb

    Agent Being auto-logged out randomly

    Sorry to be a pain here but the log is for 2011-01-31 (mon) and your reports are for 02-1-2011 (tue). You can either send me the QControl log for 02/1/2011 to match the report OR send me the report for 01/31/2011. Whatever works best for you - I can do either or.
  5. zccucb

    Agent Being auto-logged out randomly

    Can you send me the QControl log for the day of the reports? It should be in C:\Program Files\Telephony\CTI\LogFiles\
  6. zccucb

    Agent Being auto-logged out randomly

    Do the queue calls deliver to that virtual line? If you attach the QControl log for the day with the following data: Agent ext Time of logout event I can tell you why they got auto logged out. I just need one event. I suspect the root cause is the same for all the other agents.
  7. zccucb

    Zeacomm Call Centre and Ip office

    Just a follow up to my last statement.. I just checked again and they got the IPO 7.0 working with the Tapi Wav so you should be good. I suspect you just need the drivers.
  8. zccucb

    Zeacomm Call Centre and Ip office

    Just heard from the grapevine that there seems to be an issue with IPO 7 and detecting Tapi Wav devices. I second crashtest1000's post - downgrade to 6.0 (6.1 even) if you can.
  9. zccucb

    Zeacomm Call Centre and Ip office

    1. Zeacom is not certified just yet on IPO 7 - only 5.0 (15) and greater, 6.0 (8) 2. Yes, you do need two drivers on the server. a. The Avaya WIDWOD driver to support Tapi Wav on the zeacom server b. Virtual sound driver IF you do not have a sound card on the server (most of them dont). 3...

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