Clear voicemail messages on NEC 2000 IVS

[sunrisetelecom]

Hello friends,
We are using 2000 IVS with Zeacom voicemail system, when we are run the report for voicemail, some of voicemail boxes showed some unread messages or deleted messages in there, but when we get into voicemail box, there is no message on it. Is there any commands that we can clear all messages in these mailboxes?

Thanks
SR IT

 

[zccucb]

Are you running the Mailbox Summary Report?

If so, there is actually nothing wrong with the mailbox itself but just the database containing the reporting information.

You can call in to their support group and they will clear the incorrect info for you in the database.
They don't advise doing database changes yourself so you'll have to have one of their guys do it.