Equipment: NEC SV8300, UCB/Zeacom, DT730
Problem: Randomly through the day Agents will be auto logged out for no known reason. There are still calls in the queue waiting to be answered. One thing we have is a virtual line one each Dterm, I was wandering if that is the cause for the log-out. It does seem that it will happen when or just after the agent is on the phone.
I am still a neub on the UCB, any help is appreciated.
Problem: Randomly through the day Agents will be auto logged out for no known reason. There are still calls in the queue waiting to be answered. One thing we have is a virtual line one each Dterm, I was wandering if that is the cause for the log-out. It does seem that it will happen when or just after the agent is on the phone.
I am still a neub on the UCB, any help is appreciated.