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Hi Skaret, I think so. Thanks so much

Any help is appreciated.

Hi effort1584, I don't know your ideas. Thanks

I restart server CCMS and CCMM, and it's OK. However, I don't know what error.

Hi mte0910, - 118 is a valid agent id and not login - I have checked box "Agents phoneset login required for ADD" - Max agents is 1000 and no agent use ADD - Is ADD related to Contact Center Agent Desktop (CCAD) ?? Thanks

Hi all I use Contact Center Agent Desktop to login, but fail with follow error: Unable to login user 118 to CCMS. The attempt to log into the Contact Center has failed or been refused. Please consult your Administrator or refer to the CCMM Installation and Maintenance Guide...

Hi all, In Nortel Contact Center 7 system, CCAD only lists Email Contact & Web Communication of customer but don't list voice call history in CCAD. What must I configure to see voice call history? When a customer calls to Contact Center, CCAD views phone number but not view First &...

Hi mharty, Thank you so much. I configure script follow your guide, but still not solve this problem. What must I turn on RAN (or configure anything) on CS1000E Rls 6.0? Thanks.

Hi, Try to check port of web admin in IIS or try to access http://localhost:81 Good luck

RAN variable is 10. I change RTYP to CON anh REP to 1, but still not hear RAN

Hi all, Please help me solve this problem Thanks

Dear all I have configured RAN in Script : " GIVE RAN 10". 10 is number of RAN route, but when call in queue (or out of serive) customer can not head RAN. /* Skill1_Script */ IF NOT OUT OF SERVICE contact_skillset_cv THEN QUEUE TO SKILLSET contact_skillset_cv WITH PRIORITY...

Hi all, - On problem 1: During task, the process plicd.exe (License Manager Service) generates 20 additional handles every second, these non-stop increasing handles occupy server's resources quickly and heavily then make the server halted. Windows operating system could properly work only for 3...

Please help me solve these problems 1. The server that is hosting CCMS (Co-resident with CCMA and CCT) is halted every 3 days. 2. About once a week, three services of CCT (TapiSrv, ACDPROXYService, NCCT TAPI Connector Service) are stopped and then immediately started automatically and...

jimmypk (IS/IT--Management) Jan 4, 2011 Please help me solve these problems 1. The server that is hosting CCMS (Co-resident with CCMA and CCT) is halted every 3 days. 2. About once a week, three services of CCT (TapiSrv, ACDPROXYService, NCCT TAPI Connector Service) are stopped and then...