Not list voice call history in CCAD

[jimmypk]

Hi all,
In Nortel Contact Center 7 system, CCAD only lists Email Contact & Web Communication of customer but don't list voice call history in CCAD. What must I configure to see voice call history?

When a customer calls to Contact Center, CCAD views phone number but not view First & Last Name of customer (Information of this customer had been added by Agent). What problem with Contact Center?

Please help me.

Thanks.

 

[effort1584]

Not a supported function. I would guess because you would need to match on multiple numbers for each contact.

 

[jimmypk]

Hi effort1584,
I don't know your ideas.
Thanks