Configure RAN in script

[jimmypk]

Dear all

I have configured RAN in Script : " GIVE RAN 10". 10 is number of RAN route, but when call in queue (or out of serive) customer can not head RAN.

/* Skill1_Script */
IF NOT OUT OF SERVICE contact_skillset_cv THEN
QUEUE TO SKILLSET contact_skillset_cv WITH PRIORITY contact_priority_cv
WAIT 2
ELSE
GIVE RAN 10
WAIT 2
END IF

SECTION WAITLOOP
IF NOT QUEUED THEN
IF NOT OUT OF SERVICE contact_skillset_cv THEN
QUEUE TO SKILLSET contact_skillset_cv WITH PRIORITY contact_priority_cv
WAIT 2
END IF
END IF

IF AGE OF CALL > 3600 THEN
DISCONNECT
END IF
WAIT 4

EXECUTE WAITLOOP

> ld 20
REQ PRT
TYPE: ran
TN
CUST 0
DATE
PAGE
DES RAN
TN 012 0 04 00 VIRTUAL
TYPE RAN
CUST 0
XTRK EXUT
TIMP 600
BIMP 600
AUTO_BIMP NO
RTMB 10 1
CONN 4
DATE NO DATE

>ld 21
PT1000

REQ: prt
TYPE: rdb
CUST 0
ROUT 10

TYPE RDB
CUST 00
ROUT 10
DES RAN
TKTP RAN
NPID_TBL_NUM 0
VTRK NO
NODE
RTYP MLVL
LGTH 60
GRD IDLE
REP 2
POST DIS
RANH
STRT DDL
WAIT MUS
MRT 11
BDCT YES
TITH 0
NCTH 0
ASUP YES
ACOD 710
TARG
CDR NO
NATL YES
CFWR NO
IDOP NO
MUS NO
PANS YES
TTBL 0
OHTD NO
ALRM NO
TIDY 710 10
SGRP 0
ARDN NO
AACR NO

I dial the Access Code of the route (710) and hear exactly my sounds which I uploaded to MIRAN

Please help me solve this problem

 

[jimmypk]

Hi all,
Please help me solve this problem
Thanks

 

[bigindian65]

correct route referenced in RAN variables? why isnt your RTYP: CON? with REP 1

Mato' Was'aka

 

[jimmypk]

RAN variable is 10.
I change RTYP to CON anh REP to 1, but still not hear RAN

 

[mharty]

I believe you may want to change the below in your scripting, otherwise the only way the caller would hear the RAN is if the contact_skillset is out of service. You can still add an ELSE statement queuing the caller to a backup skillset or closed RAN in the case of it being out of service.


/* Skill1_Script */
IF NOT OUT OF SERVICE contact_skillset_cv THEN
QUEUE TO SKILLSET contact_skillset_cv WITH PRIORITY contact_priority_cv
WAIT 2
END IF

GIVE RAN 10
WAIT 2
END IF

 

[jimmypk]

Hi mharty,
Thank you so much.
I configure script follow your guide, but still not solve this problem.
What must I turn on RAN (or configure anything) on CS1000E Rls 6.0?
Thanks.

 

[jimmypk]

Any help is appreciated.