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Yes, I understand it's centralized and that's what I'm trying to get around. I need to have each of the customer's locations (200) have it's own spell by name directory. I think I once saw something on here about how to do it but I have not been able to find it again.

I am installing an Avaya server edition v 10.1. My customer has several locations with all phones registering to the server and would like to divide up the spell by name directory in the vmpro by location. Each location will have it's own auto-attendant but is there any way to tenant out the...

I actually just tested it here on an android and it work as I would expect it should. Gave a notification of an incoming call without interrupting the conversation on the app. If I would accept the call, it would then put the app on hold. Well, at least I can tell the customer it's their iPhone...

A customer just made me aware of something that I had never noticed and am trying to find a way to change it. If I am on a call using the Avaya One-X mobile app in VoIP mode and someone calls my cell number, the call on the mobile app is immediately put on hold without warning and will stay on...

Thanks again, I appreciate the help!!

Can you tell me what program you use to pull/query the data and create the report? Maybe I could figure it out from there.

Thanks Janni78, I appreciate the quick response. Please forgive me, I am very new to the IPOCC. Took the class a few months ago and just starting my first install. Do you know of any documentation that would walk me through creating my own report? I've been searching online without much luck.

I posted something yesterday for which Janni78 responded but cannot locate the thread so I am posting it again. I am installing a new IPO SE with IPOCC v10 and am trying to run a detailed abandoned call report which needs to include date/time, caller id, topic, call length, etc. Is there anyway...

I finally got it working, I really appreciate your help with this, thank you!!

Thanks for all of the information but I am still having a hard time getting it to work correctly. I tried working with the new conf bridge module that's included in v10 but the default module didn't seem to work correctly. I also wasn't sure how to program the moderator's password vs the...

I will be installing a new IPO SE v10.0 system with VMPro. I am trying to get a specific application of a conference bridge working for the customer and have almost everything working but I'm missing the last piece of the puzzle. The customer wants there to be a moderator and not have the...

Thanks Westi, that's the exact document the Avaya tech showed me. I've already started reinstalling server edition.

Derfloh. I've been doing this long enough that I should have known better. I did the license migration and sent the zip (xml) file to our distributer who does the licensing for us. I was told everything was good and to expect the new license shortly so I went ahead with the upgrade just trying...

I should have noted that this is a "real" server, HP R630. I also just tried transferring the iso through web manager and it failed giving me the message " Transfer operation failed. Reason: Available version is higher. Cannot create repo data". So at this point, is my only option re-imaging the...

Has anyone had to downgrade an IPO SE from v10.0 to 9.1? The licenses that were originally issued were for 9.1. I did the license migration and while waiting for the v10 PLDS upgrade, I upgraded the server to v10. Now Avaya is asking for a new license migration file due to an issue with the one...

I do not believe they use the drop button. Most if not all of the agents have wireless headsets and I believe that they answer and hangup by pushing the button on the headset. I'm just curious why some of the calls are not ringing the agent for the full 20 seconds that the no answer timer is set...

I'm having a strange issue since upgrading to 9.1.5 and I am hoping that someone may have had the same issue and may be able to help. This is an IP Office server edition. I just recently upgraded them from v9.1.1 to v9.1.5. Their customer service hunt group is setup as longest waiting with a 20...

Thanks guys but I found the issue. When I originally setup the phone, I logged in through the web browser and entered the user's credentials in the account tab. Evidently when you do it this way, the phone does not show the logout button in the menu. Once I removed the credentials through the...

Thanks intrigrant, I agree and we are trying to get them on 9608's. I did try the short codes but ran into an issue. I was able to logout using *36 but when I try to log back in, I get a busy when I press the * after entering the ext#. It doesn't let me enter the login code, any ideas? I can log...

I am working on an Avaya IP Office server edition v9.1.4 with E129 phones, v1.25.2.26. According to the E129 user guide I should be able to press the menu button and then Logout but that does not seem to be the case. I have searched through the menu options and cannot find a logout option. I am...