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I've checked for forwards and none are set, I've also used the Common Cancel code on both phones. Unfortunately one of the phones is a POT phone so I cannot use a button with a Virtual Extension on it. Have you tried turning it off then on again!

Hi, We have a problem with DDI routing to a Department Group which occurred recently, user complained that no calls were coming through on the DDI, I tried talking her through various things and in the end to temporarily resolve the matter I dialed in and pointed the DDI direct to her extension...

We currently maintain a Hicom Office E OfficeExtended 150H V1.0 which has a CBMOD CPU which has the V24 port on the front. I use Hipath Manager E 3000 via a USB to Serial and a 25 pin cable to communicate with it with no problems. We have bought another Hicom as spares but I am struggling to...

Plenty of backups so it's not a problem in that respect. It was the default password and no we didn't change the remote access, but I will do once we can get back in! Have you tried turning it off then on again!

Just to add I did cycle the power to the system to see if that resolved it but no joy. Have you tried turning it off then on again!

Hi Guys About a year ago we took on the maintenance of an NEC Aspire, the previous maintenance company refused to reveal their password so we got a guy who specialises in NEC's out to default the password for us. He also loaded the ASPIRE 7.01 onto my laptop etc. and everything was hunky dory...

Resolved it. The problem was the adjacent phone on the SV8100 analogue station module was off hook and the alarm was bleeding through to the problem phone. Re-terminating the RJ45 plug from the station port on the SV8100 cured the problem. Have you tried turning it off then on again!

Just had a fault come in, when the user picks up the handset on her analogue phone there is a constant beeping in the receiver, this is audible to her and the person she is speaking to. This is a single beep every half second or so. Not one that I have come across before. Phone behaves normally...

Hi, I look after a site that has a Hicom Office 150, we inherited the maintenance of this system and its been fine but one of the users complained that to answer calls to the Group she had to use the Call Pickup button. I checked the programming and she is in the Group as number 4, I shifted...

Resolved, as you said, headset access code but 798 in this case, find in 11-11-65. Cheers Have you tried turning it off then on again!

On one of our sites they have a number of DT300 12 key phones, on one phone when you press the speaker button the key lights up, the display changes to the in call display but no volume is heard on the speaker. Pressing the round navigation button with the speaker button lit increases the...

Users in a large office with DT300 6 key phones are complaining that if they forward their phones to somewhere else in the building, when a call comes in, the message "Your call has been transferred" is played out over the phones speaker. This they say is proving irritating. I have trawled...

Wonderful, as it was a transfer box I never bothered to initialize the mailbox. Customer should be happy now. Thank you. Have you tried turning it off then on again!

I use a Acer Aspire One as my main site laptop, its a 10.1" netbook with an Intel Atom processor N550. It started life with Windows 7 Home and has since been upgraded to Pro and I have had no issues with either when programming Mitels. 10 hour battery life and weighs next to nothing, a tiny...

3300 with embedded VM. Long shot I know but we have set up the AA for a customer which all works fine apart from the fact that when you press the option you require the AA recorded message says "Transferring you to extension xxx", the customer would rather the caller did not know what the...

Hi We have a major alarm on a BCM400 which says File system/var/log near or on its capacity Any ideas what this means and how we can clear it Have you tried turning it off then on again!

Had to load in a backup onto a repaired BCM50 (Hard drive had crashed, 2nd one in as many months), opted not to load the CDR data back onto the system and amazingly the BCM50 now backs up in less than 2 minutes compared to 30 minutes with the CDR data. Stopping the CDR agent in system services...

Any idea how to disable the CDR, as when we do backups it can take up to 25 minutes, most of the time seems to be spent on "Call Detail Recording: Compressing". Some sites are faster than others but the majority of the time taken to backup seems to be the CDR which our customers don't use...

You could try running it in compatibility mode or Virtual XP I suppose. Any chance you could email me a copy of the disk if I can work out how to private message you my email address? Cheers John Have you tried turning it off then on again!

Got myself a National Instruments 6830 Basic Rate ISDN Tester off of Ebay but it is missing the software, tried the NI website but they only list the manuals for download. Its a bit long in the tooth now but I was hoping someone might have a copy of the floppy? Long shot I know. Cheers John...