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Hi Would anyone know if its possible to run the above on one virtual MSL instance without any issues? in theory I know this is possible as its only a extra blade that gets installed.

OK, so after some more thinking I did what I should have done from the beginning- Created a blank COS & COR for both the ext and trunks and now finally i'm able to to do a trunk access on the trunk. (this is a customer we took over from a other company so there must have been some dodgy...

Double checked all COR/COS and interconnect numbers. All are the same... and correct. DBMS Check full reveals no errors. Seems that every time I try a trunk access it logs the following: DAM audit recovered trk swid 2 at cab = 2 shelf = 1 slot = 1 circ = 6 in transient state 5 for...

Two of my customers analog trunks have stopped working all of a sudden. When trying a individual trunk access on the either of the two suspects trunk ports you just get presented with a NOT ALLOWED message. All six onboard LS ports are configured the same and has the same trunk attributes...

THANKS @Bobcheese! That was it! Sorted now

Hi, need some ideas please. When I try and enter the administrator mailbox which is 9999 I get told the following by the system: "i'm sorry but the system is not configured to support this feature at this time" The rest of the systems voicemail works fine...

Great! Works in South Africa

Is it just the ringer that's turned off? | Yes just the audible ringer that stops working. In other words if you stat it from the PBX is it out of service? | NO the keypad stays in service and can still make and receive calls (without being able to hear the ringer)

Ok, Firstly- I've been doing Mitel support for more than 6 years now and have seen just about everything this system has to offer. I only turn to forums in extreme cases as our local Mitel support cant even find out what's causing this issue. The issue: The ringer on the 5550 keypad itself...

Scenario: Client has a 3300 connected to a sip service provider via direct sip trunking. When using a 5603 DECT handset to dial any external number the call gets established but you never hear any ringing from the handset side. The other party's phone will ring but you wont get any ringing in...

Yes internally it's fine and phoning via the ISDN lines with the 5610 is also fine.

We installed a SIP trunk for one of their clients yesterday and are having some strange issues with the 5610 dect handsets. When using these handsets to call via the sip trunk the audio quality is really bad and jitters permanently, but when using a normal handset the audio is perfect. I’ve...

Mitelmatt it would really be nice if you could send me your guide.. I cant seem to find it under the mitel knowledge base..

In reply to the last post. UC Express does not offer the presence feature. Only UC Advanced does.

OK so after a long day of testing I resolved the MWI issue. It was the setting in the Suite assignment form. (see image1) However the wake-up call is still a headache. Our local Mitel support managed to setup a lab test without a PMS/Opera connected. When a wake-up call is set in a guest...

Ok thanks! These responses are really appreciated! I will go try your last step and report back.

Ok yes that answer sounds like its going in the correct direction - Yes message lights can be turned on manually by dialling *91ext /*90ext to turn off. As far as I’m aware the wakeup call never happened but if the time is incorrect then we most probably missed it if it activated a few hours...

We've been searching everywhere and not even our local Mitel support has an answer to this. * I forgot to mention that the message indication didn't work but after Opera changed settings it worked for a while but stopped again. This was almost 6months ago and the PMS guys insist that it’s not a...

Oh ok I understand. Its the 3300's standard build in Voicemail.

what do you mean by Voicemail type? Its set as a guestmailbox by default? How does the ONS ports fit into the picture?