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In the final steps of the migration to the R15 version of ARCserve. The customer now wishes to merge the tape data currently in the previous r11.5 system to the new database so that they can completely shutdown the old system and still do recoveries from the old tapes if needed. Does anyone...

We have been running ARCserve Backup Servers with R15 and r12.5 client agents for several months without incident. You can't use the 11.5 with the dedup devices though but they will work otherwise.

davidmichel, Thank you for your reply. I just got word from CA that there is an issue with -m in 12.5. They have tested it in house and got the same results as me. So they are working on a solution. I will post whatever I hear from them once its solved. In the mean time the workaround...

Shad007, Thanks for the information. My Exchange folks said they had the permissions set correctly but I sent them the requirements again and when I reran the job it did flush the logs. Will miracles never cease. Anyway, one of the issues is that we are also going to Exchange for the...

Thanks for the suggestion. Unfortunately the log doesn't give us any additional information. It just confirms that the system is selecting a blank tape each time rather then select one from the designated media pool. The folks at CA don't appear to know wha tis happening. They had me try the...

Shad007, Thank you for the information. Things are moving forward with no major problems as of yet. We are also moving to Exchange 2010 so would appriciate any issues you come across. So far things are moving ahead but we are having an issue with the logs on the Exchange server not being...

We are running some ad-hock tape copy jobs using the command line. We are wanting to have the job select a tape from the matching media pool and append the sessions to it. Here is an example of the command we are using: tapecopy -s BACK01_M -d BEBSAN1 -t "3/04/10 5:02 PM" -n 7860 -ntotal 2 -m...

Planning on upgrading our current r12.5 system to r15 via the upgrade process documented in the Implementation guide. Are there any gotchas that we shuld be looking for? Any advice for those that have gone before would be greatly appriciative. Some Questions: Do I need to have SP1 for 12.5...

Havn't found anything on this in the documentation so am looking for some confirmation if possible. In the job logs on our Data Migration logs each session has the source shown as C:. However, the actual data is being copied from a different device. As the job detail log shows. Here is a...

Everyone, I was able to find a link to the ARCserve 11.5 debug document here in the forum. This also led me to the doc for 12.5 and 15. While it actually says what to set the values at to turn on debug, there is enough info to provide some guidance in turning debug off. At least it steered...

Here is an example of the data you asked for. <Provide some examples of the data in question. > 2010-05-24 18:46:09,598 [INFO] AbstractCommand.parseCommand - Auth User: AFG\caagent 2010-05-24 18:46:11,145 [INFO] Configuration.<clinit> - client port numbers used are:[1=20000, 2=20001, 3=20002...

Thank you for the response. I also found a link to a CA document for turning on Debug for r11 and checked some of these. I did find that in HKEY_LOCAL_MACHINE \ SOFTWARE \ ComputerAssociates \ CA ARCserve Backup \ Base \ TapeEngine \ Debug Level is set to 2 as well as OUTPUT. However, the...

I have a server running 12.5 which was built prior to me. I am being told that the performance appears to be slower and some of the job logs have information that they didn't include before. I'm thinking this might be due to someone setting some things for debug but am not sure where to start...