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Gotta love IP Office! So they support 3000+ users on SE but want you to manually configure certain buttons per-user. Take me back to ACM!

So if I read that correctly - I've got to manually change each user(s) pickup button to display the value of the group that they're in? Thats 400 users I'll have to change manually if thats the case? Avaya fail right there!

Hi all Got a small issue that's really bugging me. I'm sure I came across a post a while back with a workaround for this but for the life of me I cannot find it. I have a 400 user Server edition IP office installed. They have a load of groups which are only around 3-4 members. I control the...

Hi Randycarroll Its fairly straightforward, you need to make your USB drive bootable by Linux, and also ensure its formatted to FAT32. Try this; https://rufus.akeo.ie/ That's what I first used on IP Office C110 modules but I tried that on my USB stick with my System Platform ISO to hand and...

I've used third party DVD drives for many installs and never had any issues. Just like mattKnight says though they sometimes do have to be fully charged before they will work, even though it sounds like they are buzzing away, sometimes they're not. Plug the USB drive into your PC and leave it...

Are you actually using the LAN2 port for anything? The issue you have is that LAN1 and LAN2 are overlapping. LAN1 = 10.0.10.19/16 LAN2 = 10.0.1.98/24 It seems like because your handset is using 10.0.1.x range the IP Office is trying to communicate via that because its the best route to it (or...

What version of firmware do you have on the handset? I've had no end of issues with firmware on those handsets that cause strange things like you're seeing. There aren't any settings in the 46xxsettings.txt file that can affect the keyboard so I'd definitely say this is software related. Try...

I guess you're talking about connecting an IP500 unit to it? If thats the case then no, because it cannot tag VLANs. You'd have to set it as an untagged port on your Cisco side for it to work. If its server edition, then you can do it as you're able to tag the VLAN as and how required, its...

I just wondered if anyone has come across an issue on Avaya 1608 handset timers resetting mid-call on or around the 30 second mark? I've witnessed it first hand- you can be on a call, the call timer will count up and then anytime before 30 seconds it will zero itself again but when you put the...

Hi, Can anyone tell me if they've managed to successfully configure (and play) greeting triggers to the caller (One-X Agent 2.5.4) on Avaya Aura CM via the handset? I've managed to get the triggers to play correctly when using the application as softphone, but never when it is controlling a...