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Already tried that trv,

Hi,. Have tried 2 different types,. GN2000 with GN Smart Cable,. Agent 600 headset with matching smart cable,. We have probably 50 other users with the same headsets and no issues.

Little stuumped with this issue,. one of our agents can hear her own voice in the earpiece of the headset,. I have tried it myself and indeed its quite offputting. Tried a new smart cable and new headset - same issue (headsets and cable work fine on other phones) Removed the old phone rom the...

Morning Chaps,.,. Normally any changes on our Option 11 are done in OTM over the serial link. Our OTM machine does have an extra NIC with a link to the switch,. but I know this was never configured(to me it makes sense to configure as a backup). Is there a guide anywhere to setting up the IP...

Hi,. One of our callcentre supervisors managed to lock out the custadmin logon yesterday. From sysadmin I have unlocked the account and reset the password, but now when attempting to login i get the message : A server connection could not be established. Site Name. C:/Program Files,. etc...

Thanks for the replies guys,...not ignoring your advice or anything John but the existing disk got very noisy last night, I got a bit panicked.. so took a ghost image, partitioned a same sized disk with exact sizes(except C:)then imaged one partition at a time. It appears to be running fine...

Hi all,. Have been asked to replace the noisy disk in our Symposium for 2 reasons: 1.) Old disk is gtting noisy 2.) Not enough room on the C: partition for our antivirus software Existing disk has 6 partitions, 1 Primary (4gb) and 5 other logical (each one also 4gb) Our system maintenance...

Sorted!,. In the end i did some reading about CLID tables,.. and found a bunch of extentions set to the wrong table. All help from past posts on this forum though - invaluable!

Thanks,. just tried this,. still no joy,... I will have to keep scratcing my head as to what it could be,.. I have checked the phone configs even though no-one could have changed anything,.

Hi all,. 1st post here,. I have sketchy knowledge of the system here from an old colleague,. now I have been left in charge,. so bear with me if i dont seem clued up :) For the past 2 weeks I have issues with some phones no longer being able to reach a certain overseas number. From our...