Search results for query: *

Are you using peer sip or register sip trunk

What rules do you have on the router. 5060 pointed to the system ip locked to sip provider ip. Open port for 5060 on nat locked to ip of the provider. What is the re register timer set to,1800 seconds? If you do a sip trace on the system when it’s not working, what do you see.

If they ring one extension directly you could have it intercept to the ICD group if not answered within a time limit. 1 second is the shortest. Otherwise tell set an operator group for 0 and tell them to phone that or the icd group you setup

Make a call on the sip trunk. Then download sip trace in utility. Should see what is happening to make the call hang up. What firewall are you using on the network

You can do two things. One is set a forward busy /no answer button on the phone. Then dial *7102(ext no of the dect)# The light will come on. Press this button on or of to enable/disable forward It the desk phone is in a ring group a call from the ring group will not forward. Other...

Is it a sip trunk or a call across a gateway

Its on a digital port, so just swapping it should work

If the green light doesn’t stop flashing, it means the software is not booting. Other reasons is initiation switch is not on normal. If software issues not much you can do. It’s possible its the power supply, but that normally just shuts down the system. You could see about sending to...

Did you get sorted Sounds like a dsp issue. Can you ping the dsp card. Can the NT make external calls

The programmed vm in this case won’t work as that is for third party units that need a string sent. I could be wrong and is worth a try It is hard to get them into one mailbox’s on the Panasonic. I have not done it for a while but if you send it to a unused extension or ps that is forwarded...

Calls between the Panasonic ant the asterisks system would be classified as trunk to trunk so check the trunk group doesn’t have a time restriction on it. It does by default of 10 minutes. But no harm testing Other thing is if you have a Sonicwall for the vpn. You will have to push out the...

No firmware upgrade for TDE to remove licenses and licenses are not available anymore that I know of

It is possible the ring generator is gone on one card.

The audio ports do not have to match. The panasonic uses 16000 to 16511 for audio and if the sip provider uses 10000 to 20000 then the will talk between 16000 from the panasonic to 10000 on sip provider. They are only audio ports so if you have two way audio you should be good. If you are...

We had some ports blown due to lightning. If all the ports are in use, you will have to replace the card or send of for repair.

Most co lines are 48v dc with 90-110 v ac ringer. What voltage are you thinking of applying to the port

The next release will be to remove the licenses. I believe it’s released in America but not sure if they are calling it v9

Could be the firmware on the card doesn’t support the extension card firmware. We don’t have to register systems here, so I don’t know if the line card would come into service if not registered

Normally if it doesn’t boot it turns red, is the switch set to normal on the front. If it set ti initialise power off the system before returning or it will default the system.

Did you use the old sd card or the one you got with it. What country is it from, some countries require the system id to be registered before you can use it