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Hi Himdp, Nothing wrong with it, I just wanted to be thorough. Licensing is not an issue, it is configured extension, so I am trying to make sure we account for everything. Thanks! Mindy ThePhoneFox

Thank you Doktor! Can you think of any other way to tell if there is a device connected to ports on the system? Upgrading firmware via the system or something along those lines? Thank you again! Mindy ThePhoneFox

Hi guys, Working on a project and inherited a question about the Aastra MX one TSW. All I need to know is if it is possible to Poll a port/ext to detect if it is equiped with a device/phoneset? If so, what information does the polling provide? We are in desparate need to find over 1K+...

Thanks DerForza!

Hi guys, Working on a project and inherited a question about the Philips Sopho iS3030. All I need to know is if it is possible to Poll a port/ext to detect if it is equiped with a phoneset? If so, what information does the polling provide? We are in desparate need to find over 1K+ extensions...

@pkellow Hi pkellow! Anyway to get the SA Password? That is the only part I am missing to be able to get our RCC Web reporting back up and running. Please let me know if you can email it to me or how I can go about obtaining it? My next email is to our maintenance vendor but I thought I...

Hi guys, We have 7 BCMs setup across North America. One BCM450 in Chicago is not using it's 2 ICC Skillset Keycode. One BCM 400 in New York needs 2 ICC Skillsets. Can I get the vendor to transfer the keycode from one system to another since it is the same purchaser? I am thinking not since...

Hi guys, I have the option to do training on the BCM and was wondering if anyone had any info or opinions on which training provider or which class is the best. I can already do alot on the BCM but I have trained myself using trial/error and the NTPs so I have some MAJOR holes in my...

Yes, that is the setting. Here's the info from the NTP The Missed Call Option controls how a call is treated if an agent does not answer the call. Make Not Ready assigns an agent's telephone to respond as it does with the Not Ready feature enabled. Automatic Logout automatically logs an agent...

Hi guys, I am trying to upload a .vbk file (recorded in CallPilot Player) to our CallPilot on our MICS system and it keeps telling me "Invalid Voice File Format". I have tried recording directly from the CP Player and also convering from .wav files using the CP Player. AND I have tried...

Ok guycable2! That is what I needed to know! Thanks very much! The Phone Fox

Thanks guys! I figured out that I could just use an old AMP as guycable2 suggested. Johnthephoneguy - I tried making them a separate ACDN with the HOML = Yes and tested w/0 success. How would I need to program the ACD in order for them to be able to log in w/o a headset? Thanks! The Phone Fox

So I can't create another ACDN with a different setting for those phones to use? These guys don't take calls, they just need to be logged in for time keeping purposes.

HOML = NO

I have to deal with LDACs (Long distance access codes) alot for our locations. The only way I have seen is to call the LD provider and get them to take the LDAC off that specific number. Is it a DID Range? Should be very easy to do if it is. The Phone Fox

Hi guys, Is there a way to log in a 3905 w/o having a headset/handset attached? We have a couple of temp/PTs that don't need a headset but need to log in as part of their "Time clock". I don't want to waste headsets on them if they are not needed. Any help or point in the right direction...

Triton101 - Just tested and it goes from the top down!! And the Tones (EES) key worked!!! Thanks everyone!!! The Phone Fox

Thanks Nortel4Matt, Triton101, and GHTROUT! Will try the EES but if it doesn't work, I will turn it over to our vendor. The Phone Fox

Ok! Sorry about this but... I am looking at a the keyboard layout of the 2250 and can't find the Keys 0-9. I see three sets of 9 keys, two on the left and one on the right. Which one is key 09? Meridian 1 Attendant Consoles Description Document Number: 553-2201-117 Thanks! The Phone Fox

Thanks guys! Some of that makes sense... I should 1st try to have her make an outbound long distance call on the EES key? I am thinking this might be over my head...when you start talking about the data blocks, I get alittle scared....haha The Phone Fox