thephonefox
Technical User
Hi guys,
I have an attendant phone having some issues. When the receptionist dials outbound, after the call connects, she cannot do anything with the call but disconnect. She can't transfer or put in her long distance access code for LD calls. So that leaves her with making local calls only and then still not being able to transfer.
I followed the ext and it is setup as an ACDN that NCFW to another ACDN that NCFW to the 00 attendant phone printed below. I looked up every prompt in the I/O but nothing comes close to this issue except maybe Dial Access Prefix on Console but it is set to ALLOW. Any ideas? Need more info?
REQ: prt
TYPE: tnb
TN 18 9
DATE
PAGE
DES
TN 018 0 00 09
TYPE 2250
CDEN 8D
CUST 0
SGRP 0
SETN 018 0 00 10
ANUM 02
IADN
ALPD NO
SSU
ICDR ICDD
ABAN ABDD
CPND CNDA
AADN
DNDI DNDA
DAPC DAPA
LANG 00
KEY 00 BVR
KEY 01 BIN
KEY 02 PRK
KEY 03 DDL
KEY 04 MIK
KEY 05 MCK
KEY 06 ADL
KEY 07 ADL
KEY 08 ADL
KEY 09 EES
KEY 10
KEY 11
KEY 12
KEY 13
KEY 14
KEY 15
KEY 16
KEY 17
KEY 18
KEY 19
DATE 14 MAY 2010
Thanks!! Any thoughts would help!! Thanks!
The Phone Fox
I have an attendant phone having some issues. When the receptionist dials outbound, after the call connects, she cannot do anything with the call but disconnect. She can't transfer or put in her long distance access code for LD calls. So that leaves her with making local calls only and then still not being able to transfer.
I followed the ext and it is setup as an ACDN that NCFW to another ACDN that NCFW to the 00 attendant phone printed below. I looked up every prompt in the I/O but nothing comes close to this issue except maybe Dial Access Prefix on Console but it is set to ALLOW. Any ideas? Need more info?
REQ: prt
TYPE: tnb
TN 18 9
DATE
PAGE
DES
TN 018 0 00 09
TYPE 2250
CDEN 8D
CUST 0
SGRP 0
SETN 018 0 00 10
ANUM 02
IADN
ALPD NO
SSU
ICDR ICDD
ABAN ABDD
CPND CNDA
AADN
DNDI DNDA
DAPC DAPA
LANG 00
KEY 00 BVR
KEY 01 BIN
KEY 02 PRK
KEY 03 DDL
KEY 04 MIK
KEY 05 MCK
KEY 06 ADL
KEY 07 ADL
KEY 08 ADL
KEY 09 EES
KEY 10
KEY 11
KEY 12
KEY 13
KEY 14
KEY 15
KEY 16
KEY 17
KEY 18
KEY 19
DATE 14 MAY 2010
Thanks!! Any thoughts would help!! Thanks!
The Phone Fox