CS1000E, CC 7.0, 3905 Can you log in w/o headset? 1

[thephonefox]

Hi guys,

Is there a way to log in a 3905 w/o having a headset/handset attached? We have a couple of temp/PTs that don't need a headset but need to log in as part of their "Time clock". I don't want to waste headsets on them if they are not needed. Any help or point in the right direction would be great! Thanks!

~~I thought this topic would already be here but I searched and didn't find anything.

The Phone Fox

 

[pronei]

Checked the ACD group that they log into, look at the HOML prompt.

Is it YES or NO?

http://www.linkedin.com/in/neil74/

 

[thephonefox]

HOML = NO

 

[pronei]

You will have to have 1 either handset or headset in order for the user to log in.

http://www.linkedin.com/in/neil74/

 

[thephonefox]

So I can't create another ACDN with a different setting for those phones to use? These guys don't take calls, they just need to be logged in for time keeping purposes.

 

[guycable2]

It's the phone. It's smart and won't let you login unless a headset is attached because you won't be able to take calls. You will have to plug a handset or headset in or change the phone to a 3904.

An old headset amp will do the trick if you have one laying around.

 

[Johnthephoneguy]

you can create a seperate ACD for those folks. They can login with whatever phone is available and with nothing pointing to the new queue you can build, they will never take a call!

JohnThePhoneGuy

"If I can't fix it, it's not broke!

 

[thephonefox]

Thanks guys! I figured out that I could just use an old AMP as guycable2 suggested.

Johnthephoneguy
- I tried making them a separate ACDN with the HOML = Yes and tested w/0 success. How would I need to program the ACD in order for them to be able to log in w/o a headset?

Thanks!
The Phone Fox

 

[guycable2]

The ACD settings don't matter. the 3905 and 1150 phones won't let you login unless somthing is connected to the headset port.

 

[thephonefox]

Ok guycable2!
That is what I needed to know! Thanks very much!


The Phone Fox