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You are dead on. Realized an old employee was deleted and had the same number as we were using to log in but didn't even know it. All fixed now. Thx a ton you are a great help and supequick to respond.

we are using 6.2.28 and I can log into the pos terminal with any employee number but the Aloha EDC and manager will not let me log into them. They both have the same login and password but keep telling me they could not find the entered user or user could not be validated for login. I noticed...

The login is for the administrator, no employees ever login. I only login to the edc or manager, they login to the pos monitor.

My system all of a sudden stopped me from logging in. My EDC says "system could not find the entered user" and the managers states "usercould not be validated for login to the system." Could you help me rectify this as I am open today and have no system to use.

Is there something I can do to fix this?

The windows update did fix my "failed to initialize modem" problem but now the card sales will not transfer to the BOH Aloha EDC. The print off and get signed, show up as sales in the EOD print sheet but they do not show up on the Aloha EDC so I have to manually enter each one and then settle...

Thanks Coorsman, once again you are a genius. The Windows KB931128 (or whatever the one was from previous thread) update worked like a charm. Upgrading tower to Windows 7 in the next day or two then upgrading the Aloha system to current.

I am running Aloha 6.2.28 om windows 2000 pro with a CPU 2.40 GHtz

I keep haveing trouble with my cc transactions. The constantly keep "failing to initialize modem" and "transaction failed". The cards can swipe thru on the pos monitor and it goes in as a sale but they do not transfer over to the Aloha EDC so I can settle the batch. How do I get them to show...

It is not set up in in manager. It was but it was removed by Aloha tech.

I have Aloha 6.2.28 and I do have printers with connectors.

I have Aloha 6.2.8 and at one point it was used for three terminals but we got rid of everything and now only have one but would like to add one more.

Could somebody please give me a step by step instruction on how to add a terminal, printer and cash drawer to my system. I have a main server and I am allowed up to three terminals. I just need a basic step by step for dummies. Please help.

I think our version is 6.2.8 and the error just does not authorize AMEX cards in the terminal swiper. When I try to add AMEX as our processor, it asks for Terminal ID (2 digits), Process control id (6 digits), Service id (6 digits), and network access profile id (10 digits). My terminal ID is...

I called AMEX and it is set up for us to use as well as our processor. It works on our stand alone machine but not the terminal swipe.

I have visanet set up and my merchants setup. I have a stand alone credit card machine that takes all cards but the terminal card swipe will not take AMEX cards. Any ideas?

There are only the login, tools(which is nothing), view and help tabs showing after login. The other tabs disappeared. It still allows me in the terminal but not the BOH computer to change anything.

DTSMAN-I don't know how to do this because I set the security level. When anyone logs into manager they use the same user id and password then once logged in no changes can be made because the reports, utilities, maint., among others on top are gone.

Apparently "coorsman" I am a tool but I don't know too much about this system so I don't know and can't find where the datedsub files would be. There are a bunch of sub files but I don't know what I am looking for. Also, the aloha.ini file should be from the data folder? Thanks

Thanks a ton coorsman, I will try it tomorrow.