cannot log into Aloha edc or Manager all of a sudden 1

[lformolo42]

My system all of a sudden stopped me from logging in. My EDC says "system could not find the entered user" and the managers states "usercould not be validated for login to the system." Could you help me rectify this as I am open today and have no system to use.

 

[dauphin2]

Sounds like your employee got deleted. Can you login with a differnet user? What if you copy the EMP.DBF from the 20120225 into the NEWDATA and DATA folder (Make a backup of DATA/NEWDATA first!).

 

[lformolo42]

The login is for the administrator, no employees ever login. I only login to the edc or manager, they login to the pos monitor.

 

[dauphin2]

When you say administrator, are you using a number to login or something else? The same employee number used to login to the register is also the same number used to login to Aloha Manager and EDC. Unless you are running a really old version of Aloha or using the dealer login, you are using an employee number to login.

 

[lformolo42]

we are using 6.2.28 and I can log into the pos terminal with any employee number but the Aloha EDC and manager will not let me log into them. They both have the same login and password but keep telling me they could not find the entered user or user could not be validated for login. I noticed that a atou computer uprgared for Adobe flash failed. Would that do anything. If so, I can't find a restore point. The computer that holds the software is rather old.

 

[dauphin2]

Right, say my employee number is 100. I would use 100 to login to my registers and I would also use 100 to login to Aloha Manager and EDC as well with an associated password. Enter the number you are trying to use for Aloha Manager on your register and see if it will let you clock in or see if it gives you an error. The error message you are getting means that the employee # associated with logging into Aloha Manager and EDC cannot be found. This means that the user was accidentally deleted, the EMP.DBF file is corrupt, or Aloha Manager and EDC are looking in the wrong place for the EMP.DBF. By attempting to login to your register with the same number used with Aloha Manager, you can rule out several things. Say you have a bartender named billy with a user number of #230, you can enter 230 in Aloha Manager with no password and it will either ask you to create a password, tell you the password is invalid, or give you the same message that you saw earlier. If you want to bypass this error for now search for "Dealer or ALT-X Login

 

[lformolo42]

You are dead on. Realized an old employee was deleted and had the same number as we were using to log in but didn't even know it. All fixed now. Thx a ton you are a great help and supequick to respond.