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I figured it out. My direct routing rule was was not set to sign-in. Once I moved it to sign-in, all was good.

We have just migrated over to new server hardware and CUCM/Unity 12.5 Before when staff would press the voicemail button on the phone they would be prompted with, "enter your ID followed by pound" even if there was no matching voicemail box in unity for that phone. Now they are prompted with...

Just wondering if there is a way users can assign their own MWI on Unity? We have voicemail boxes that are not assigned to a physical phone. They are direct to voicemail only. I have to manually add a MWI to the phone they are using in their current room. I have 1000 users and a very large...

Cancel this. Figured it out using BAT. Just needed to create a CSV with all the aliases that I wanted to edit. Then go into BAT and select the checkbox for locked by administrator.

Hello. Does anyone know of a tool or a method to do a bulk "locked by administrator" task in Unity 11.0? I have quite a few voicemails that have not been used in awhile and need to be locked to match our new security policy. TIA

Solved. My dial-peer that went out to telco was the issue. Needed to change incoming uri to VIA instead of FROM.

I have been trying to get caller ID blocking working at our organization but I am running into issues. I have created a test RP that exactly matches my cell phone and restricted name and line ID presentation. My cell phone will ring about half a ring and then stop and then do it again, all...

I figured out the issue. Port group was pointing to incorrect TFTP server. Changed server IP, restarted the Connection Conversation Manager service on the cluster as well as the port group and ports came back online.

I have 100 voice mail ports created. 50 would register to pub and 50 would register to sub. All has been working just fine for years. We did a failover test on the weekend and now with everything back online, the publishers voicemail ports will not register. If I run a port test on them in...

I have solved the issue. I created a new CSS and PART. Then I made a route pattern with the new PART. Assigned the the new CSS and PART to the remote destination profile I created for this and everything is working as intended. I changed the mask on the route pattern to 6593333 instead of...

I have setup a remote destination profile and have added to DN's to it. The two DN's are associated with 5 or 6 different cell phones as remote destinations. I have a call handler in Unity for press 1 for daytime emergencies or 2 for evening emergencies. Depending on what they press, they...

Cucm 11. We are passing 4 digits. 2921 CUBE.

Search for the MAC on call manager and see if you find the phone and check if a line is configured for it. Or do your phones require 802.1X authentication? Maybe this is turned off? I know you will get the "searching for network" messages if it is needed but not enabled.

I have tried many examples that I have found online but cannot seem to get this to work. I would like when caller A at 111-222-3333 calls it is forwarded to extension B at 2222. I set up a dial-peer with the answer address of 111-222-3333 and then created a voice TR to accept any dialed number...

Is there anyway to have an alert raised when a voice-port is activated on an FXO card? Traps???

Turns out TelCo was sending a recvonly invite. They refused to acknowledge this as an issue so TAC suggested I run the following on our sip profile on the CUBE; request ANY sdp-header Audio-Attribute modify "a=inactive" "a=sendrecv" request ANY sdp-header Audio-Attribute modify "a=recvonly"...

Just opened one this morning. Thanks for all your help. Anything else comes to mind let me know.

Tried an SCCP phone and same issue.

We do have a couple. I will try one and let you know.

Any other suggestions?