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Cisco 7841 can not regester

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Scparks

Technical User
Jan 16, 2013
45
US
I have a 7841 that was working but stopped, phone just says searching for network. I reset the phone to factory settings and reprogrammed, phone worked fine for a day, today phone is not working, just says unprovisioned. I am not able to reset it to the factory settings now, any suggestions?
 
Might just be a bad phone. Did you factory reset via the menus or the old traditional way?

Certifications:
A+
Network+
CCENT
CCNA Voice
TVOICE
CAPPS
CIPTV1
CIPTV2
 
Unprovisioned usually means the device is in Call Manager but has no line buttons programmed.
 
Whats funny is yesterday I actually had the same issue happen. Someone programmed two phones without any numbers.

Certifications:
A+
Network+
CCENT
CCNA Voice
TVOICE
CAPPS
CIPTV1
CIPTV2
 
Search for the MAC on call manager and see if you find the phone and check if a line is configured for it.

Or do your phones require 802.1X authentication? Maybe this is turned off? I know you will get the "searching for network" messages if it is needed but not enabled.
 
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