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I have CUCM 8.6 and am currently blocking (using a translation pattern with a block all PT) the entire NPA 34[05] (Virgin Islands) which is known for toll fraud exploitation. We now have one number that I need to allow my users to dial in the VI. Can you provide me the steps on how can I...

I was able to change the SPWD in LD 15, but the SECR password is a different password that seems to be setup when the AUTH codes are generated during the intial setup of the codes. Since that was done several years ago by another tech this password is unknown to me. That is the password that I...

I am decommissioning an 81c and want to delete all the auth codes (5000 of them). I do not know what the SECR password was when the auth codes were created years ago. I have the level 2 password and the SPWD. How/were can I reset the SECR password to delete all the auth codes?

I have CUCM 8.6. I am trying to prefix the missed calls with 86 when it is a local call and 88 when it is a long distance call. I have tried to set this up on the device pool under the "Incoming Calling Party Settings" by changing the prefix values and nothing seems to be happening. ( I...

I have built a test phone with a DID as the primary number "not" using a route pattern with a transform mask and the call forward all works fine (just as I thought that it would). Does anyone know why the transform mask would not work only when forwarded to an external number? I am sure you...

I have CUCM 8.6. I have a DID built as a route pattern that has the Called Party Transform Mask set to an extension that is shared by 33 telephones. Only one of these phones this number is on is used as the primary key and the other 32 phones have it as a secondary key. In the evening the...

After having a Cisco TAC case open for months they finally figured out that the Mute Progress Tone needed to be set to Disabled. It is located on the device page under Product Specific Configuration Layout. Months of troubleshooting, 3-ATA's and 7-engineers later. Only Cisco could name...

Thanks for the detailed response. I have built it as you requested and will try to test it tonight.

I have convinced Management that this is not a good idea. Thanks for your help.

I would like to set up our front desk AA for an after hours recording after 5pm M-F and weekends to let outside callers know what our hours of operation is. I found Schedules under System Settings, but don't understand how to use it. I already have a CTI RP built and pointed at the AA which...

Correct. That is what the boss is wanting.

I need a little more help on this. I have a CTI (setup with a test DID) already setup in Call Manger as the auto attendant (aka. system call handler in Unity), the recording tells the caller to press 2 to make a local call. I have key 2 setup to transfer to alternate contact number, I am...

Is there a way in Unity when dialing the call handler to through dial to a local number? If so what are the steps? For instance dial DID (123) 456-7800 then choose menu option 2 and then dial a 7-digit local number and be connected with no other intervension.

I am using CUCM 8.6 and I have just installed a new model 187 ATA. The ATA has successfully registered and it has been assigned a DN. I can call the phone attached to it and it can call me. The problem is that there is no dial tone on the phone attached to line 1. When you go off hook...

I found this in the VG, but cannot figure out to transfer a call. stcapp feature access-code malicious call ID (MCID) *** prefix ** call forward all **1 call forward cancel **2 pickup local group **3 pickup different group **4 meetme-conference **5 pickup direct...

Is there a way to search for phones that are currently set to call forward all in CUCM 8.6? I am looking for phones that are call forwarded to a specific number. Is there a way to do this search in CUCM or RTMT?

Perfect, thanks for your help.

I have CUCM 8.6 and want to view any/all phones that are currently in SRST mode. What are the steps to see this?

I have a Unity voice mail system. We have a user that has left the department that has a main 800 number tied to their old extension. Is there a way to have this voice mail box notification to show up on another phone where someone currently sits? Is there a way to forward this voice mail to...

Yes I have looked up the code and know what is causing it. I really don't want to get into all the details as it is not anything critical and there is a reason for the madness. I was simply looking for a way to get rid the nusiance err code. Thanks again for your help.