Unity 8.6 Call Handler Schedule

[GuardguyMO]

I would like to set up our front desk AA for an after hours recording after 5pm M-F and weekends to let outside callers know what our hours of operation is. I found Schedules under System Settings, but don't understand how to use it.

I already have a CTI RP built and pointed at the AA which has a menu option to talk to the operator (front desk phone).

Can someone give me some detailed instructions on how to use a schedule?

Thanks for looking.

 

[HmmG3]

Create a schedule that shows as active for your normal M-F business hours. Now go into the Call Handler and specify that schedule under the Basics page. Next go to the Greetings page. In here you will several greetings. Standard will be enabled by default. This is the greeting that's played during normal business hours. So put in the greeting you like along with the After Greeting action (such as transfer or hang up). Next go to the Closed greeting and enable it. This will be played after hours. Again, create your greeting and specify what to do for the After Greeting action.

The next section to go to is the Transfer Rules page. Assuming you want it to always play a greeting first, make sure the Standard rule is enabled and configured to transfer calls to the greeting. With that as the only transfer rule enabled, it will do this 24/7 (greetings are still based on schedule though). Likewise you could have the Standard Rule do something different and the closed rule go to the greetings (this is if you wanted it to transfer to an operator during the day but play a greeting at night).

As for the Caller Input you selected, theses apply to all greetings. You can not specify different caller inputs based on schedule. The closest you can do is in the greeting configuration is set it so caller input will be accepted or ignored. If you must have different inputs based on a schedule, then you would create a whole other call handler and have the transfer rule point to that for that time of day.

I hope this helps.

 

[GuardguyMO]

Thanks for the detailed response. I have built it as you requested and will try to test it tonight.