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MiVoice Business Express v7.2.2.14 With MBG internal v9.4.0.29 used for SIP trunking Hi all Have come across an issue with a SIP telco intermittently rejecting the sip registration refresh process with error 403 The MCD log shows a message along the line off... "registrar fail to register due...

Version: 17.2.0.3.01 (MiCollab v6.x) Hi All, Can you permanently set a mailbox passcode, via the web portal, so that users cannot change it or and prevent the system from prompting users that passcode has expired, please change it? I have played about with all FCOS bits I can find thus far...

Thanks for that Deploying a new ova would be easy enough, at what point did you implement restoring the backup, via the VM console at start up or did you licence the new platform first before restoring the back up? Could you expand on the certificate issue please?

Hi all, Anyone out there upgraded vMiCollab v6 with voice to MiBusiness Express 7.1 and encountered any problems. I am reading up on all the mitel doco and looking for any tips, pitfalls before I start.

Thanks KwbMitel, My preference would be not to configure CFBNA settings that the users can tamper with, but if that is the only solution available... "c'est la vie" I thought enabling the class of service option, "Disable Call Reroute Chaining On Diversion" would prevent this from happening...

Hi All, Version: MCD 7.0 SP1/PR2 (13.0.1.58) on MiCollab v6 with voice Handset: 5330e Scenario - Have extension configured with call reroute 1st Alt to send all call types on BNA condition to NuPoint voicemail - Extension class of service CFNA timer is set to 10 seconds and have enabled...

KwbMitel, Probably not applicable, but just putting this out there.... Check PoE power limitations and configuration on switch. If the device is manageable, you should be to get some stats from the device. Perhaps the switch is shutting down a port(s) to prevent overload. I have experienced...

Thanks Billz66, Much appreciate feedback and detailing additional points and areas to consider. MAS is built on a physical device, not operating in VMware environment and fortunately I only have to consider Nu-Point & MSL base. MBG, UCA & AWC etc are not used and / or configured.

Hi All, Grateful any input please Current setup: Standalone MAS 2.2 running Nu-Point located at site 1: Serving as a centralised voicemail facility for approx. 300 users for 5 clustered 3300 controllers (MCD6.3). One operating at site 1 and the remaining four remotely located at sites, 2 - 5...

It's been a while..... 1/ Log onto the 3300 controller. Go to the "remote busy lamp" form. Review and add any missing office extensions. (The 5550 IP console obtains extension data from this form). 2/ Next, restart the console application. This will force a re-sync of extension data from...

3300 CX II / MCD 7.1 E1/T1 card PRI-ISDN with SingTel Hi all, Can anyone assist with configuration settings. I am not on site, or in country and trying to configure remotely. E1/T1 card is patched through to NTU ready to go. SingTel advise service is active / tested. I have been told that...

I had a lot of frustration getting just one 5320 working in SIP a while back and gave up after doing one. I stick to using 5212 or 5312 handsets instead. Anyway.... From memory this is what I did: You will need a 3300 controller up to grab SIP firmware, MCD 5 or above if I recall. 1/ Convert...

vMiCollab: v6.0.206.0 - With MiCollab Client for Windows Desktop: 6.0.509.0 - Desktop machines running windows 8.1 / USB headsets vMiVoice: 7.1 PR2 (13.1.0.38) Hi All, Have a client using MiCollab client soft phones in call centre. ACD enabled for Agent Login to answer calls from associated...

Thanks for responses. Got onto Mitel support and they pointed to me a thread in the Prairiefyre KB. Basically you un-install the 32 bit version of MS Access DB engine then install a 32 bit version of office or standalone excel. Then run the CCM install wizard. BTW The install guide is not...

Hi All, This is my 1st attempt at installing the latest version using the Mitel package OVA for hosted VMware environment. According to the install guide I have to install MS excel on the server, before firing up the CCM install package. When I do so I get a Microsoft message stating that I...

Spoke with Mitel support and came to same conclusion, a rebuild required.

Virtual MBG: 9.0.28.0 MSL platform: 10.1.39.0 Hi All, Receive "validation failed" error message, when attempting a "save" after adding entries or modifying the SIP trunk rule table. At the moment, the rule table contains 12 entries, numbered 1 - 12 and 13. 12 does not exist (Which is odd and I...

Thanks, all good. Completely forgot about remote DSS/BLF form on 3300.

CX II MCD 6.3sp1 Console app 4.2.2.13 When new extension and names are added into telephone drectory form or user and device configuartion form they don't appear in the edit BLF field option area in the console app after a restart of the console application. So that I can add to the Busy lamp...

Thanks for info I copied the view Trunk Group Dialing Rules and pasted into the edit Trunk Group Dialing Rules window and changed the 1A to 1L in the string, and works a treat. Why do they make it so hard....