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Thanks, I'll ask my vendor about that. I actually heard back from them, and they told me to restart voicemail services, so we'll see what happens...

Thanks, but system won't allow me to do this. Disabled the skillset to try everything I stated above, but still can't do anything with this agent.

I have a CC agent who logged in this morning just fine, but then she stopped getting calls, and her status is showing as "Logoff pending" in CallPilot. I can't do anything with this agent, can't delete, change password, nothing. I had to create a new ID for her. Anyone have this happen to...

Thank you all for your suggestions, but I finally got it figured out. The installers put the phone system on its own network, so I just had to add an additional IP address to the PC. [ponytails]

Thank you usfloors, but it is already set up that way. I just took the exact URL from my shortcut and tried it on another workstation, but for some reason, it just won't open. [ponder]

pccal and snowman50 - yes and yes.

We have a couple of workstations that were set up with access to RCC when our system was installed. We have a new supervisor that also needs access to RCC, but when I try to use the same internet shortcut on her workstation, I get the "page can't be displayed" error. Is there something...

So I'm assuming, then, the only way to save a voicemail on external media is to upgrade the software? Thanks!

Is it possible to export a voicemail message to a flash drive/CD, etc? We're using Call Pilot Voicemail version 44.01.06.22. Thanks

We started using Call Pilot and RCC in August 2009. I need to run a report dating back to September, but the calendar defaults back to 11/23/09 when I try to view the report. Any idea on how I can get it to pull starting in September? Thanks for your help!

So putting an ACD group number in for overflow doesn't work? It has to be an extension or another hunt group? Also, the hunt group members aren't physically "logged in." I've got appearances on the phones in each hunt group, whereas the ACD group has an ID and password to log into their group...

I thought that was the case before I posted my question and have already tested as such. The phone just rings and rings way past the timeout I set at 15 seconds. I know there are several operators logged in, and the phones aren't busy that there wouldn't be anyone available to answer the phone.

I work in a large physician's office, and we have hunt groups set up for each doctor's station that serves as a "stat" line for the hospital. I think I understand the terms "queue" and "overflow" to mean that if all members are already on a call, then the timer kicks in and sends the call to the...