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  1. JRTrevino

    USER RIGHTS, HUNT GROUPS DELETED FROM CONFIGURATION AFTER MERGE CHANGES

    @NYSTECH Right? The thing is that this issue doesn't affect every single client. It appears to me to be affecting lucky clients on Server Edition with multi-site, or IP500v2's in an SCN. @rgunther Sorry. I will edit that. To be clear, the 11.0.4.1 GA release in August HAS the bug. Critical...
  2. JRTrevino

    USER RIGHTS, HUNT GROUPS DELETED FROM CONFIGURATION AFTER MERGE CHANGES

    ISSUE: User rights or hunt groups deleted from configuration after merge changes are saved. This is a known Avaya software bug on 9.1, 10.1, and 11.0+ software releases. *Issue doesn't affect every single client. This appears to occur in Server Edition with multi-site, or IP500v2's in an SCN...
  3. JRTrevino

    Agents reporting Echo while using Avaya Communicator and headsets (IP Office Platform)

    Sometimes you inherit solutions that you are forced to support...
  4. JRTrevino

    Agents reporting Echo while using Avaya Communicator and headsets (IP Office Platform)

    Agents are reporting hearing echo on calls. They are using Avaya Communicator, and computer work station with headsets. Users have reportedly already reinstalled both Communicator and IPOCC UI. Has anyone heard of similar issues? Any suggestions are appreciated.
  5. JRTrevino

    playback of voicemail through browser and/or OneX Mobile doesn't work

    @ QTELECOM, what was the specific release version they gave you? I have the same error occurring with a client on the latest GA Release 9.1.6. Thanks.
  6. JRTrevino

    Avaya IP 500v2 on 9.1 with PRI (Twinning caller ID issue when calling internally ext to ext)

    So- the user I tested with has a DID in the ICR. Still showed unknown.
  7. JRTrevino

    Avaya IP 500v2 on 9.1 with PRI (Twinning caller ID issue when calling internally ext to ext)

    No dice. With the i gone, and with the send original caller number setting checked or unchecked, still says unknown.
  8. JRTrevino

    OnexMobile Sip client on UCM

    Have the FQDN entered on the VOIP tab of the LAN1 tab of the IP500v2? Have SIP remote ext checked on? LAN1 Network Topology Tab: have the correct public IP? Public ports: EDP/TCP 5060 and TLS 5061? If all the above is correct One X portal Server admin: correct FQDN listed there? If that's...
  9. JRTrevino

    Trying to progam an Avaya IP Office Phone to Auto Dial A Number When Handset is Lifted

    Correct. ARS 51 is an example. Create a unique one just for this user to use. I typically import an ARS table, and copy paste as many as I need for whatever I'm doing.
  10. JRTrevino

    OnexMobile Sip client on UCM

    See attachment. If IPO with Linux app server, or IPO with one x portal server, you need to ensure proper NAT and firewall policies are in place for each network entity. If Server Edition, then everything just points to the same internal IP from the outside world. This is IP500 with one x...
  11. JRTrevino

    Trying to progam an Avaya IP Office Phone to Auto Dial A Number When Handset is Lifted

    On the user in question, go to short codes. Add a code with the following: Code: ?D Telephone Number= the extension or number to be dialed Feature (if internal ext Feature should be Dial Extn. If External number Feature should be Dial (Line Group ID will be the line group of your ARS table being...
  12. JRTrevino

    Avaya IP 500v2 on 9.1 with PRI (Twinning caller ID issue when calling internally ext to ext)

    Hello, The standard outbound dialing for this site is 9N, using ARS 51, which sends the client's main telephone number. I setup a separate outbound dialing code of 8N, routing to another ARS table. This ARS table has short code NSSi. When calling from an external number to a DID that is...
  13. JRTrevino

    IP VPN Software Question

    You need an Avaya IP Endpoint license for ANY Avaya IP/SIP phones. The "Allow VPN Features" option has been removed from the extension tab in newer software releases.
  14. JRTrevino

    Recording Machine

    I recently sat in on meetings with Xima Chronicall. Target Date is for April 2013. They will have a product that records 100% of calls on T1/PRI, and recordings will be accessible via Chronicall web gui- no longer relying on VMPRO ports/VRL etc.
  15. JRTrevino

    Need clarification on a few things regarding digital phone system

    1)Does getting a digital phone system = VOIP? A: No. VOIP only applies if using IP phones, or dialing between two systems across a VPN/point to point T1/MPLS circuit etc. Just because the IP Office offers VOIP capability doesn't mean you are using VOIP. 2)For our small office of 30, would the...
  16. JRTrevino

    Analog lines not forwarding

    Under analog trunk option settings- enable "allow trunk to trunk connect". one line is used for the inbound call, and a second line is used for the outbound. Please keep in mind that TWO trunks will be in use for the duration of the call. This changes requires a software reboot.
  17. JRTrevino

    Recording Machine

    In the near future Xima Chronicall will also offer a "recording box" of some sort. Chronicall is a call accounting/reporting tool. I would wait for Chronicall's product, but Trisys does work well.
  18. JRTrevino

    Recording Machine

    Try Trisys/Tapit Nova. They offer PRI recording boxes that can record 100% of in/outbound call traffic, and you can search/reply through their software similar to Contact Store. Trysis Tech Support: 973-360-2300
  19. JRTrevino

    music on hold issue.

    1. Verify that in Manager-->System Tab-->System "sub-tab" under file server type it should say "Memory Card". 2. You need to drop the holdmusic.wav file into the manager directory (C:\Program Files\Avaya\IP Office\Manager), and then you will need to go to Manager appication, and go to...

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