music on hold issue. 1

[AlfonsoSF]

Hi. I'am having problems with the MOH.

The unit es a IPO 500 V2. release 7 essentias.

The wav file is named holdmusic.wav, in lowercase and it is the same it's working in my IPO500 v1 demo-kit succesfully.

I set up the system with the manager-PC Ip address int he tftp and http boxes.

In the telefony tag , music on hold is set-up as wav file.

The location of the wav file es \\Avaya\IP Office\Manager in the administrator PC.

Then I save and restart the unit (with the manager runing).

When the ipo is in function again, in the system status/alarm/service tag, an "failed to load hold music source file" error is shown.

In the IPO there's no MOH. Only tones.

Could anybody help me?

Thanks in advanced

 

[CarGoSki]

how are your tftp settings?
Do you have manager set as tftp server in preferences?
How big is the wav file.
How long is the audio in the wav file?

 

[1043]

Are you able to see the file extension in your windows explorer? If so is the file named holdmusic.wav.wav?

 

[AlfonsoSF]

Thank you very much !!

The file is correct as is the same I use in my unit.

But I assumed that the manager was the tftp server, but it wasn't.

As you indicated, checked it "on" (tfpt sever) and it works

Regards!

 

[JRTrevino]

1. Verify that in Manager-->System Tab-->System "sub-tab" under file server type it should say "Memory Card".

2. You need to drop the holdmusic.wav file into the manager directory (C:\Program Files\Avaya\IP Office\Manager), and then you will need to go to Manager appication, and go to File-->Advanced-->Embedded File Management. Log into file management, and then click on System SD-->System-->Primary. Then click File-->Upload File...
Browse to the manager directory (C:\Program Files\Avaya\IP Office\Manager), select the holdmusic.wav file, and upload it to the system SD card.

3. Close embedded file management, and then go to file-->Configuration so you can open the IPO config again.