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Hi Guys, I have a law firm as a customer that was having issues with the phones not downloading the correct firmware they were currently on 7.0.27 i decided to upgrade to 7.0.36 to see if there was a correction in the upgrade for this specifically. My problem with the firmware was resolved but...

Hi Guys, I have an installed IPO 500v2 9.1.5. IP 172.25.152.50 90 IP PHONES ALL IN SAME SUBNET IPOCCSERVER 9.1.2. IP 172.25.152.48 VMPRO 9.1.5. IP 172.25.152.47 I need to install 40 additional phones in subnet 172.25.101.xx they all say they cannot contact call server. I tried to ping...

Thanks guys it worked great.

in manager/user/password i set all passwords to 123456 when i login i get login error

I just finished an installation 9.1 with 9621G phones i set all passwords on the users to 123456. After powering down the system and placing on customer site none of the phones will allow me to login, the only way i am able to get it to work is deleting the user and creating the again. As...

Hi Guys, Wanted to update how i resolved the issue apparently there is a problem upgrading to 9.0 downgraded to 8.1 and everything is working fine, will try to upgrade to 9.0 after i wait for another upgrade version. thanks anyway for your help.

After several attempts to reboot i am getting the following error: Kernel panic - not syncing: attempted to kill init! Pid: 1, comm: init Not tainted 3.0.4-0.appscard.e16 #1 Call Trace: Should i try to reinstall from the usb the iso file again?

when i reboot i am getting that this is an unknown command

i rebooted the uc module and got a linux prompt was able to enter with administrator but i dont know the command string for ip change.

Hi guys, I was able to recreate the SD Card and the IPO is working correctly when i go to any phone and test the voicemail appears as not running, i tried to access the UC Module directly via Explorer using the http://192.168.42.1:7070 as per the UC module to do the ignition and i cannot access...

i tried to apply a change on the IPO to select the UC Module under system/voicemail and the system is stuck all lights red. Over an hour now

I think i need to address the IPO error not running on primary SD software cause it won't allow me to do any changes on IPO. Do i need to recreate SD card? Format? not sure

Hi Guys, i am currently working on installing a 9.0.300 IPO 6 expansion cabinets and Voicemail Pro. The UC Card and IPO were at different Releases the IPO was at 6.0 and the VM was at 8.0, i proceeded to upgrade the IPO first from 6.0 to 8.0 the to 9.0, then i created my ISO usb drive with...

i do have an essential edition license on the new system. i also have annnnnn expansion digital for 16 d phones. what is the correct procedure

I have a IP Office 500 v2 release 6.0 down, both the cabinet and sd card was damaged ordered a new 9.0 cabinet and sd card licenses were transfered to new sd card. How do i transfer the 6.0 cfg file to the new replacement, i really need help dont want to screwup the new system. can i just send...

Yes on each site 1 have 8 licenses

I am able to ping in both directions with the SSA and site a is 7.0 and site B is 8.1, when i verify in SSA the trunk status it says SCN Down

I used lan1 on both sides

typo error the site B is 175.20.75.10 and yes I am able to ping in both directions

I have been trying to setup this SCN network between two sites for the last two days and I keep getting SCN DOWN when I go to System Status- trunks Here is what I have configured Site A Call server is 172.20.4.9 Gateway is 172.20.4.1 I have 8 ports configured between sites all voice under...