Search results for query: *

Hello, Does anybody know how to make preferred agent option work on CCEM/EMC 6.4 ? What What we are trying to achieve is to use Preview Contact for outbound campaigns and we want to use preferred agent to make sure that only the agent that we've specified receive the specified work item. If he...

ktripp - yes it is, but when you have a free sitting ( the agent sits on different computer every day ) and with a call center of over 100 agents and PC's, it will take a while for a agent to have every computer configured, until then he have to repeat the procedure time after time, again and...

Sorry - I mean copying of the Avaya one-x Communicator directory in %APPDATA%\Avaya\

Thanks for the input ktripp. I've tested it with One-x and copying of the Avaya one-x Communicator - like in the other case all of the configurations are transfered, except that the agents need to rerun the Audio Tuning Wizard. Any ideas on how this can also be transfered ?

Hello, We are currently using R06.01.89 Avaya ip softphones on a free sitting environment. The problem is that the softphone needs to be configured every time an agent logins to a computer for the first time, which is not that great in a free sitting environment like ours. This is solved by...

Hi, we are using an old G3 csi V11 Avaya PBX. We have an incoming line that rings on random station, and the agents should be able to pickup the calll with a FAC. It's working OK but the problem is that now we have around 60 agents and the maximum for a pickup group in this version is 50...

Hi, This is what we are doing - when an incoming call is received, the phone rings once then it's auto answered by the agent. Problem is that it suddenly stopped to work, and I cannot find a way to make it work again - I can make it to either auto-answer, but the phone doesn't ring once before...

Hi, We are using Avaya Definity S8400 with Nice 8.90 and we are trying to send calls after working hours to number outside of the call center. The question is, is there a way that those calls can be recorded in NICE ? P.S. For the moment the way of transfering calls is with route-to number in PBX

Jaimediez - it's enabled

Hi, Jaimediez and thanks for your post. 1. I've enabled Coverage of calls redirected Off-Net. 2. I've added the two numbers in change coverage remote 1 as 1 and 2 line. 3. I've added coverage path 2 , with point 1 r1 and point 2 r2, number of rings and rng is 2 and Busy and don't answer are...

Hi, We are using Definity S8400 and in the moment we are transfering calls with "route-to number" rule to an external number. The question is - is it possible that if the opposite side is busy or doesn't answer after let's say 3 rings, the call is routed to another number ? Thanks

Hi there, I've checked the devices.wri, the extensions that the agents are using are added in devices.wri, but no AgentID is incoluded there at all, should it be ( i think no, since as I said no AgentID are included in this file, and the other agents are recorded just fine ). The tester lists...

nicetechie : I've tried that, and I've also deleted the group in Administrator, and recreated it after that, but it didn't helped. RoamingKiwi : yes it is avaya solution. As you know when you create a group in administrator, you can add channels and users that you want to be recorded. The...

nicetechie : yes, but it didn't helped

The group is added in scheduler and there is no error in the schedule, since as I said the same group was working before I've added the new users. In the monitor it looks like they are not even logged in - everything is empty. I'm trying to get the new version, and I've made an inquiry to NICE...

Hi there, We are using NICE System version 8.90.03.3, and we are having a problem with one of the recording groups. The user group was created before some time and everything was fine - the calls can be monitored on agents base, and NICE queries can be made. Now I've added just another two...