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Hi, I have a new 5.0 IPO and some 5610SW IP phones. The phones connected directly ( via switch ) to the IPO are working fine but I have a remote site that the phones are coming up as "Unknown IP Handset". I have the 5.0 CD and software running. System status shows the phone and it's extension...

No, there not sending the caller ID as digits, it's being routed to DNIS. This machine is calling the main number. We're dealing with it, we've found out who owns the line, a telemarketer in Mass. and we are contacting them. Thanks for all the input though. Merry Christmas

Thanks guys !

Just wondering if you can block a specific number ANI from calling into the system ? A telemarketing fax machine has been calling 20 times per day to my location and we cannot reach the owner of the line number. So, if ex:888-555-1234 calls in, I'd like to route that number directly to a busy...

Cool ! Thanks for the replies.

Question from a new user: IP500 v4 Can I page ( intercom ) phone to phone like I could on a Merlin or Partner ? I've read through the manual and can't find anything about it. Thanks for your help.

Thanks for the quick reply Kevin. I think I'll get a T1 card and play around with it.

I'm fairly new to the IP Office, setting only one 500 up very basically. Can I dial 4 digits to and from a Merlin or Definity via a T1 with tie trunk emulation ? My application is that I have an existing PBX that I'd like to keep in place for a while and migrate onto the IPO. I've connected...

I'll overkill it because I think the IP phones will be in demand. Plus there will be voicemail and I understand the VCM channels are required for calls into voicemail.

It's going to be a new install. IP500 I imagine. An upgrade from a Legend. Not enough cable pairs between buildings and expansion has already happened. 50-60 IP phones. Main bldg with the system can stay TDM phones since all the cable pairs terminate in the same room.

So, the single LAN port on the IPO 500 handles all voip traffic ? And the VCM modules are for call control and setup ? Do they require a physical port ?

One more stupid question if you don't mind. Does each IP phone require a physical port on the IPO control unit ?

I figured. But you know ... you never know for sure unless you've done it ;-)

Wow ! Super quick responses ! Thanks.

Another question I can't find the answer to: Is there any reason that I cannot connect IP phones over ethernet switches that are connected via fiber ? I have 2 buildings with limited copper in between. We have extra fiber pairs. Can I connect IP station ports at the IPO to a local ethernet...

Certainly not sane but certainly not crazy ;-) I'll just train the users to press a line button or dial 9. I'm replacing a Merlin II ( yes, a Merlin II not even a Legend ) and they have been using key features for so long I was trying to minimize disruption but I'll sell it to them as an...

OK, so I'm not crazy. Thanks.

I'm brand new to the IP Office and am working on an IP 500. Trying to setup auto line select so the users pick line 7 first, then descending down to 1. It's defaulted to the intercom no matter what I do. I've read the docs, looked at the menus and searched tek-tips but can't find anything. Can...

Yes, sorry it took so long to reply. The agent presses the caller-id button to display the info. It's been working for a few years other than this new disconnect issue. I'll capture a trace and post it later. I'm off-site right now.

Hello, I'm having an intermittant problem with a vector that collects 5 digits for an account code and then ques to split. It seems to be failing during busy hours ( complaints rise at busy hours )where the caller, myself testing included, have entered 5 digits and just sit there without being...